Product Manager / Designer

HELLO, WE'RE TiPJAR

We believe appreciation makes a better world, and that every tip should reach the right hands.

TiPJAR started as a bold idea to fix a broken system that kept hospitality workers from fairly earning their tips. Today we're a platform that makes tip distribution fair, transparent and compliant with the Employment (Allocation of Tips) Act. We connect to the rota, payroll and EPOS systems venues already use, and we're building towards being the globally recognised leader in tip distribution by 2030.

We've been told ‘no’ a lot along the way. Each time, we asked more questions, pushed harder or found another way.

THE ROLE

We're looking for one person to own product problems end to end: from spotting the signal, through discovery, spec and design, to release and measuring the outcome.

You might be a Product Manager who designs hands-on in Figma, or a Product Designer who wants to own the whole problem, not just the screens. Either way, you'll be the product person in a small pod with our developers, and you'll help shape how we build product as the team grows.

WHAT YOU'LL DO

Find and frame the problem through discovery with venue managers, finance teams and hospitality staff, and with our Ops and Support teams, who are customers too

Own it across our 8-stage product lifecycle: Signal, Understood problem, Proposed level of solution, Decision, Design, Build, Release, Outcome & Learn

Write clear specs that engineers can build from without a meeting: user stories, edge cases and acceptance criteria

Design the solution in Figma, from rough flows to production-ready UI, working within and contributing to our design system

Work as the product person in a pod with our developers, from first idea through to release

Measure whether it worked. Define success up front, check it after release and act on what you learn

Prototype quickly, including with AI tools, to test ideas before we commit engineering time

Improve how we work. Spot gaps in our process and documentation, and fix them rather than just flagging them

WHAT WE'RE LOOKING FOR

Around 2–6 years in product management or product design, ideally in B2B SaaS or another complex, workflow-heavy product

Hands-on Figma skills to production-ready UI. Wireframes alone aren’t enough

Evidence of owning a problem end to end, from discovery through to a measured outcome

Experience writing product specifications or requirements

Experience working within, and ideally contributing to, a design system

Comfortable as the only product person alongside engineers

Comfortable with data: you can pull numbers, sanity-check them and be honest about what they show

High standards: you know “barely works” isn’t an MVP, and you care about quality and documentation

A track record of improving a process or way of working, not just your own output

Nice to have: fintech, payments or regulated-industry experience; knowledge of hospitality; having built a design system from scratch; familiarity with front-end code or design tokens; Azure DevOps or Jira.

WHAT WE OFFER

Real influence. Shape the product, the design system and how we build, at a stage when all three are still being written

Work that matters. What you design directly affects how fairly people get paid

Flexible hours. We care about impact, not minutes. Be around for core hours (10am–4pm) and flex the rest around your life

Hybrid working. A mix of our London office and home, plus up to 4 weeks a year working from anywhere

Holiday. 25 days plus bank holidays, with the option to buy up to 5 extra days a year

Enhanced family leave: 12 weeks' full maternity and adoption pay after 12 months' service, plus up to two weeks' paternity leave topped up to full pay.

Kit. A laptop and the tools you need to do your best work

Our Values

• A Tip Is Earned, Never Expected: We recognise great work openly, fairly, and often.
• A Community of Trust and Transparency: We communicate honestly and care about the details.
• Tap Into the Passion: We stay curious, take smart risks, and keep improving.
• Success Is a Shared TiPJAR: We win together, support each other, and share the rewards.

Interview Process

We keep our process simple, transparent, and human. You’ll meet the people you’ll actually work with, and we’ll give you space to show how you think, communicate, and collaborate.

• Initial Conversation (20 mins) - A relaxed call to learn more about you, your experience, and what you’re looking for.
• Hiring Manager Competency Interview (30 mins) - A deeper conversation about the role, your skills, and how you approach your work.
• Task Exercise- A 60-minute, role-relevant interview, with a task that gives you a feel for the work and helps us understand your thinking.
• Final Conversation - A conversation with a Director or Cofounder, giving you the chance to ask questions and get a real sense of what it’s like to work here.

We move quickly and communicate openly throughout. No surprises, no long waits, no unnecessary steps

Preemployment Screening

All offers of employment at TiPJAR are subject to pre-employment checks. This includes a DBS check, employment referencing, and confirmation of your right to work. Employment can only begin once you have demonstrated your legal right to work in the UK, in line with the Immigration, Asylum and Nationality Act 2006.

Equal Opportunities

TiPJAR is an equal opportunity employer. We welcome applications from everyone, regardless of age, disability, gender identity or expression, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We are committed to building an inclusive workplace where everyone feels valued and able to thrive

We really appreciate the time taken to apply. Due to the volume of applications we receive, we may not be able to respond to every applicant individually.