Product Operations Associate

What we're looking for

We are looking for a Product Operations Associate to support the success of our web-based electronic platform, Argus Open Markets (AOM). This platform enables registered market participants to post bids, offers and initiate commodity deals in real time on the spot market. The platform provides a transparent marketplace and market and price information for the spot value of the traded commodity.

Key responsibilities

Maintain AOM platform

• Facilitate onboarding of new users and organisations to the platform

• Lead implementation of regular operational changes to cover holiday calendar, platform configuration changes, and prep for new launches

• Facilitate daily stand-ups, participate in sprint planning and requirement refinement sessions

• Build and maintain documentation covering operational processes and platform settings

• Handle requests for changes to platform configuration; Implement requested changes to Demo system

• Support the development of new/improved platform functionality and admin tooling, and support the platform release process

• Support data analysis; Excel and SQL knowledge is advantageous

Customer support

• Handle customers support queries and address user issues

• Manage production issues and facilitate escalation process

• Provide training and support to internal stakeholders; Develop training documentation

• Support the development of help documentation for platform users

Platform Enhancement

• Handle requests for changes/enhancements from internal stakeholders

• Support the documenting of new requirements and supporting new feature analysis

• Lead technical preparation for market/product launches

Skills and Experience

• A computer science degree or similar, or equivalent experience

• Developer background; Interest in or experience of Product Management

• Project Management experience in successfully introducing technology-based solutions

• Trading application or FinTech experience is an advantage

• Reasonably proficient in use of Excel and similar tools for tracking and reporting

• Experience with SQL queries is an advantage

• Strong communication skills with experience building relationships across different functions and levels within the business

• Effective organisation and time management skills

• Self-motivated, autonomous and results driven individual

What’s in it for you

Our rapidly growing, award-winning business offers a dynamic environment for talented, entrepreneurial professionals to achieve results and grow their careers. Argus recognizes and rewards successful performance and as an Investor in People, we promote professional development and retain a high-performing team committed to building our success.

• Competitive salary and company bonus scheme

• Group pension scheme

• Group healthcare and life assurance scheme

• Hybrid working environment (currently two days in office)

• 25 days annual holiday with incremental increase up to 30 days

• Subsidised gym membership

• Season ticket travel loan

• Cycle to work scheme

• Flexible benefits platform (ability to buy additional medical cover, life assurance, dental cover, holiday, critical illness, travel insurance & health screening)

• Extensive internal and external training