Product Owner, Connected Customer

Product Owner, Connected Customer

Brother International Europe Ltd

📍 Manchester (Hybrid)

🏢 About Brother

Brother is a global brand, delivering products and services to customers worldwide with manufacturing and sales facilities in over 40 countries and regions. Since being established in 1908 as a sewing machine repair business, the Brother Group has grown to be at the forefront of innovation in its history of more than 110 years. Underlying all activities is our “At your side” spirit, which always places our customers first.

We do this with a customer-first attitude and commitment to the circular economy, ensuring minimal impact on the environment through our “At your side 2030” vision and environmentally conscious approach.

🌍 About BIE

Brother International Europe (BIE) is the European Headquarters for the Brother Group. We work alongside 20 European offices and are responsible for shaping and supporting the pan-European strategy.

Our teams provide expertise across product, logistics, environmental strategy, IT, finance and operations. As an Investors in People organisation, BIE are committed to the growth and development of our people, reflected in how roles are designed and supported.

🌀 About the Role

This role defines and drives the vision, roadmap and delivery of our Connected Customer Product and ensuring solutions align with business objectives, customer needs and technical strategy. As a Connected Customer Product Owner, you will lead the prioritisation of product backlogs, collaborate with a wide range of stakeholders and multidisciplinary teams and oversee the delivery of continuous improvement of products, systems and services.

Working closely with customers, business partners, and technical teams, you will use data, feedback, and operational insights to maximise value, enhance user experiences, and support the delivery of innovative digital capabilities and new business models.

This is an exciting opportunity to shape the future of our connected customer offering and play a key role in delivering digital solutions that create value for both customers and the business.

📌 Role Responsibilities

• Define and champion the product vision and roadmap for Connected Customer products, ensuring alignment with business objectives, customer needs, and technical strategy.
• Own and prioritise the product backlog, translating requirements and customer insights into clear user stories and deliverable outcomes.
• Collaborate with stakeholders, customers, development teams, Brother Japan, and One IT to deliver product enhancements and innovative new business models.
• Lead and support multidisciplinary teams, providing direction and clarity to ensure the successful delivery of high-quality products, features, and system improvements.
• Coordinate product delivery, proactively managing risks, dependencies, blockers, service requests, and break-fix issues to meet business expectations and agreed service levels.
• Validate solutions through stakeholder engagement, testing, sprint reviews, and feedback, ensuring requirements are met and benefits are realised.
• Monitor product performance and business outcomes, using data and insights to inform decisions and drive continuous improvement.
• Build strong stakeholder relationships and communicate product priorities, progress, risks, and future development plans throughout the product lifecycle.

👤 About You

• Experience delivering successful digital products and solutions in Agile environments.
• A proven ability to shape, manage, and prioritise product backlogs to deliver maximum value.
• Strong stakeholder engagement skills, using customer and user insights to drive product improvements.
• The ability to build effective relationships and collaborate with business, technical, and external partners
• A data-driven mindset, with the ability to measure performance and use insights to inform decisions.
• Excellent communication skills and the confidence to engage and influence a variety of audiences.
• A solid understanding of digital products, user experience, and modern technology platforms.
• Experience with Jira and Jira Product Discovery would be an advantage.

This is an exciting opportunity to play a key role in shaping innovative digital products and customer experiences, working across multiple teams to deliver meaningful business value.

🎁 What’s on Offer

As well as a competitive salary, BIE offer a range of benefits:

• Hybrid & Flexible Working options
• 25 days holiday + bank holidays (plus option to buy 5 extra)
• Industry-leading pension (up to 10% company contribution)
• Life Assurance & health cash plan
• Training & career development opportunities
• Free parking, EAP, social events, environmental days & more

📩 Apply now through LinkedIn or email your application to: recruitment@brother.co.uk