Product Solutions Manager, Public Works

Product Solutions Manager, Public Works

Esri Canada has an exceptional opportunity for a Product Solutions Manager to join our Public Works Department.

Reporting to the Director, Public Works, this role supports the positioning, adoption, and continuous improvement of Trimble Unity, ArcGIS, and related products used in Public Works operations. The role applies advanced product, industry, and customer knowledge to support commercial activities, coordinate product enablement and migrations, assess requirements, and recommend improvements that align product capabilities with Public Works workflows and business needs.

This role is fully remote within Canada.

About us:

Esri Canada provides geographic information system (GIS) solutions that empower people in business, government and education to make informed and timely decisions by leveraging the power of mapping and spatial analytics.

If you are passionate about making an impact in an organization that’s committed to creating a sustainable future, consider joining our team!

A Day in the Life of a Product Solutions Manager at Esri Canada:

• Provide operational support for Public Works Solutions, Sales and Renewal Management teams, including quote development, pricing administration, subscription renewals, software licensing, and order processing.
• Coordinate the commercial aspects of customer migrations from Cityworks to Trimble Unity, ensuring quotations, licensing conversions, contract amendments, termination agreements, and supporting materials are accurate and completed on time.
• Gather and analyze customer feedback, product usage information, partner requirements, and industry trends to identify needs, gaps, risks, dependencies, and opportunities that inform product priorities and recommendations.
• Translate Public Works requirements and workflows into product use cases, recommendations, demonstrations, documentation, and enablement materials.
• Maintain advanced knowledge of assigned products, licensing and subscription models, integrations, product changes, and their application to Public Works operations.
• Develop and deliver product training, messaging, demonstrations, presentations, and reusable resources that equip sales teams and other stakeholders to position, sell, migrate, and support assigned Public Works products.
• Communicate product changes, migration paths, and licensing updates, collaborating with sales, marketing, technical, professional services, vendor, and partner teams to support product positioning and adoption.
• Act as a product and operational point of contact for resellers, coordinating applications, agreements, quotations, forecasts, analyses, and supporting information in accordance with established requirements.

What you bring to the team:

• Post-secondary degree or diploma in geography, geographic information systems, engineering, computer science, information technology, business administration, or related field.
• An equivalent combination of education and relevant experience may be considered.
• Minimum 5 years of relevant experience in GIS, product support, product specialization, sales support, business analysis, or the application of technology within a Public Works environment.
• Experience working with Cityworks, Trimble Unity, ArcGIS, or comparable products used to support Public Works operations.
• Experience coordinating cross-functional or multi-stakeholder product initiatives involving customers, partners, vendors, or internal teams.
• Advanced knowledge of Cityworks, Trimble Unity, ArcGIS, or comparable products used to support Public Works operations.
• Strong understanding of Public Works practices related to asset management, permitting, infrastructure maintenance, municipal operations, community development, or field activities.
• Demonstrated ability to analyze customer, partner, and business requirements and develop practical product recommendations.
• Proven ability to develop and deliver product demonstrations, presentations, documentation, and enablement materials for technical and non-technical audiences.
• Solid understanding of product licensing, subscription models, integrations, migrations, and related sales processes.
• Effective communication and stakeholder engagement skills, with the ability to explain product capabilities and business value to customers, resellers, partners, and internal teams.
• Sound analytical, organizational, and problem-solving skills, with the ability to manage competing priorities and resolve moderately complex product and operational issues.
• Working knowledge of Salesforce Sales Console and reporting capabilities, including maintaining accurate sales information and preparing reports to support operational planning and decision-making.
• Bilingual proficiency (English / French) is considered an asset.

Compensation & Benefits:

At Esri Canada, we are committed to fair and competitive compensation. This role offers a base salary range of $89,000 to $108,600 annually, determined based on experience, skills, and internal equity. We regularly benchmark across a variety of positions, industries and levels to ensure we remain competitive in the market.

What Esri Canada offers you:

We prioritize our employees’ well-being and work-life balance. Our benefits include:

• Work from Home or hybrid work

• • Generous Paid Time-Off: Enjoy up to 6 weeks of time off per year, including:
  • 3 weeks of paid annual vacation, increasing with years of service
  • 50 hours of Paid-Time Off (PTO) for personal needs
  • 32 hours of Summer Days
  • Winter holiday office closure
• Comprehensive health benefits plan
• RRSP match increasing with years of service
• Training and development programs for professional growth
• Company perks including discounts on gym memberships, technology purchases and more.
• Company-sponsored events and social activities
• Employee-driven initiatives such as yoga sessions, book clubs, interactive podcasts, and more.

Esri Canada conducts recruitment through a formal interview process with authorized company representatives. We do not request payment, banking details, or personal financial information during recruitment stages. Employment offers are extended only following a structured interview process. Candidates are encouraged to apply exclusively through Esri Canada’s official career channels to ensure the authenticity of recruitment communication.

Esri Canada fosters a dynamic and inclusive work culture, the opportunity to build your skills, and the flexibility to work remotely or at any of our offices across Canada. Occasional travel to corporate offices or customer sites may be required for certain positions. We offer attractive salaries, an engaging work environment, and an outstanding benefits package with generous time-off. We value employment equity and will provide accommodations upon request at any stage of the hiring process. We appreciate all applications, but only those selected for an interview will be contacted. Our hiring process includes background checks as a condition of employment.