Product Solutions Manager, Public Works

Job description:

A Day in the Life of a Product Solutions Manager at Esri Canada:

• Provide operational support for Public Works Solutions, Sales and Renewal Management teams, including quote development, pricing administration, subscription renewals, software licensing, and order processing.
• Coordinate the commercial aspects of customer migrations from Cityworks to Trimble Unity, ensuring quotations, licensing conversions, contract amendments, termination agreements, and supporting materials are accurate and completed on time.
• Gather and analyze customer feedback, product usage information, partner requirements, and industry trends to identify needs, gaps, risks, dependencies, and opportunities that inform product priorities and recommendations.
• Translate Public Works requirements and workflows into product use cases, recommendations, demonstrations, documentation, and enablement materials.
• Maintain advanced knowledge of assigned products, licensing and subscription models, integrations, product changes, and their application to Public Works operations.
• Develop and deliver product training, messaging, demonstrations, presentations, and reusable resources that equip sales teams and other stakeholders to position, sell, migrate, and support assigned Public Works products.
• Communicate product changes, migration paths, and licensing updates, collaborating with sales, marketing, technical, professional services, vendor, and partner teams to support product positioning and adoption.
• Act as a product and operational point of contact for resellers, coordinating applications, agreements, quotations, forecasts, analyses, and supporting information in accordance with established requirements.

What you bring to the team:

• Post-secondary degree or diploma in geography, geographic information systems, engineering, computer science, information technology, business administration, or related field.
• An equivalent combination of education and relevant experience may be considered.
• Minimum 5 years of relevant experience in GIS, product support, product specialization, sales support, business analysis, or the application of technology within a Public Works environment.
• Experience working with Cityworks, Trimble Unity, ArcGIS, or comparable products used to support Public Works operations.
• Experience coordinating cross-functional or multi-stakeholder product initiatives involving customers, partners, vendors, or internal teams.
• Advanced knowledge of Cityworks, Trimble Unity, ArcGIS, or comparable products used to support Public Works operations.
• Strong understanding of Public Works practices related to asset management, permitting, infrastructure maintenance, municipal operations, community development, or field activities.
• Demonstrated ability to analyze customer, partner, and business requirements and develop practical product recommendations.
• Proven ability to develop and deliver product demonstrations, presentations, documentation, and enablement materials for technical and non-technical audiences.
• Solid understanding of product licensing, subscription models, integrations, migrations, and related sales processes.
• Effective communication and stakeholder engagement skills, with the ability to explain product capabilities and business value to customers, resellers, partners, and internal teams.
• Sound analytical, organizational, and problem-solving skills, with the ability to manage competing priorities and resolve moderately complex product and operational issues.
• Working knowledge of Salesforce Sales Console and reporting capabilities, including maintaining accurate sales information and preparing reports to support operational planning and decision-making.
• Bilingual proficiency (English / French) is considered an asset.

We offer:

What Esri Canada offers you:

We prioritize our employees’ well-being and work-life balance. Our benefits include:

• Work from Home or hybrid work

• • Generous Paid Time-Off: Enjoy up to 6 weeks of time off per year, including:
  • 3 weeks of paid annual vacation, increasing with years of service
  • 50 hours of Paid-Time Off (PTO) for personal needs
  • 32 hours of Summer Days
  • Winter holiday office closure
• Comprehensive health benefits plan
• RRSP match increasing with years of service
• Training and development programs for professional growth
• Company perks including discounts on gym memberships, technology purchases and more.
• Company-sponsored events and social activities
• Employee-driven initiatives such as yoga sessions, book clubs, interactive podcasts, and more.