Product Support Specialist

We're hiring for a Product Support Specialist to provide expert technical assistance and ensure a seamless experience for B2B software customers. This remote role involves diving deep into complex product workflows and resolving sophisticated technical inquiries.

The Role

• Troubleshoot complex SaaS configurations and investigate technical issues from initial report through resolution

• Communicate technical concepts clearly and effectively to diverse audiences in an asynchronous environment

• Partner with engineering and other teams to synthesize technical information and improve internal support workflows

• Guide enterprise and SMB customers through detailed product usage and best practices

What You'll Need

• Strong background in technical B2B support with expertise in hands-on troubleshooting

• Excellent communication skills and a systematic approach to problem-solving with a high sense of ownership

• Curiosity and keen attention to detail when addressing customer inquiries and building solutions

What's On Offer

• Competitive salary

• Unlimited paid time off with a recommended minimum of four weeks per year

• Generous paid family leave and flexible working budgets for equipment and education

• Stock options with an extended exercise window

Apply via Haystack today!