Program Manager

Job Title:

Program Manager

Job Description

The Program Manager is responsible for the overall delivery, performance, and operational success of a sales program. This role leads Sales Managers, drives business results, manages stakeholder relationships, and ensures the achievement of client and operational goals through effective leadership, performance management, and continuous improvement.

Key Responsibilities

• Lead and develop Sales Managers and their teams.
• Oversee program operations, performance, and delivery against KPIs.
• Drive conversion, pipeline, forecast accuracy, and productivity metrics.
• Lead weekly, monthly, and quarterly business reviews with stakeholders.
• Identify risks and implement corrective action plans.
• Manage cross-functional projects and process improvement initiatives.
• Build succession plans, talent pipelines, and employee development programs.
• Act as the primary client-facing contact for operational performance and strategic initiatives.
• Implement global changes and best practices to improve efficiency and results.

Required Experience

• 5+ years' experience in B2B sales, sales operations, or sales enablement.
• 2+ years' experience in Program, Project, or Operations Management.
• Experience leading managers and high-performing teams.
• Strong understanding of sales processes, performance management, and stakeholder engagement.
• Proven track record of driving operational improvements through data and analytics.

Skills & Competencies

• Leadership & People Development
• Program & Project Management
• Strategic Planning
• Stakeholder Management
• Data Analysis & Reporting
• Operational Excellence
• Risk Management
• Communication & Executive Presentations

Tools & Qualifications

• Microsoft Office Suite
• CRM platforms (Dynamics, Salesforce, or similar)
• Bachelor's degree or equivalent experience
• PMP certification preferred

Success Measures

• Revenue and sales performance
• Conversion and pipeline metrics
• Forecast accuracy
• Client satisfaction
• Employee engagement and retention
• Delivery of strategic initiatives

Ideal Candidate

A commercially focused leader with strong program management experience, excellent stakeholder management skills, and a proven ability to drive operational performance, improve processes, and lead teams in a fast-paced environment.

Location: Hybrid

Location:

BGR Sofia - Advance Business Center

Language Requirements:

Time Type:

Full time

About Us

Mission:

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview:

We power the brands of the future.
Some call us a global technology and services leader.
But we’re so much more.

Human-centered, tech-powered, intelligence fuelled.
Every day we’re busy helping over 2000 of the world's best brands
solve their toughest business challenges.

Whether it’s……
designing game-changing brand experiences,
building and scaling secure AI technologies,
or building loyalty to drive revenue.

We’ve got them covered. But how?

We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale.

We’re the strategic thinkers who designbrand-defining experiences.
The technologists & engineers who buildsmarter solutions.
And the operational experts who run it all and make it work seamlessly.

By integrating strategy & design with data & analytics, enterprise technology,
and digital operations.
You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.