Project Engagement and Membership Relations Coordinator

Membership Success | Full Time | Remote, must live in the Niagara Region | $50,000 to $60,000 CAD per year

Position Overview

The Canadian Urban Transit Research & Innovation Consortium (CUTRIC) is seeking a Niagara Region-based Project Engagement and Membership Relations Coordinator to join our dynamic national team advancing low-carbon smart mobility technologies and strengthening collaboration with Members and project partners.

About CUTRIC’s Culture

CUTRIC is a dynamic, fast-paced innovation consortium focused on advancing transportation technologies. Although we are a not-for-profit organization, our team operates in an environment similar to a technology start-up, where priorities evolve and adaptability is essential.

Our interdisciplinary team is knowledgeable, collaborative and passionate about science, technology, environmental sustainability and mobility innovation.

Diversity

CUTRIC welcomes and supports diversity in the workplace because we believe it makes us stronger and smarter. CUTRIC actively pursues diversity within its employment framework.

Women, candidates who identify as non-binary and candidates who identify as visible minorities are strongly encouraged to apply.

Role Summary

The Project Engagement and Membership Relations Coordinator will play an important role in supporting CUTRIC’s NAVIGATE project and strengthening the experience of CUTRIC’s membership community.

Approximately 50 per cent of the role will focus on project coordination, stakeholder engagement and business development for NAVIGATE, a new shuttle and mobility initiative supporting the Province of Ontario’s Destination Niagara investments and economic growth strategy. The remaining 50 per cent will focus on membership engagement, retention, committee coordination and the delivery of membership benefits. These proportions may evolve as the project and membership base grow.

This position is well suited to an experienced, organized, proactive and relationship-oriented professional who enjoys coordinating activities, working with diverse stakeholders and keeping multiple priorities on track. The successful candidate will bring sound judgment, attention to detail and a professional approach to working with clients, project partners, Members and internal teams. The role will report to project managers and/or executive management.

Duties & Responsibilities

1. NAVIGATE Project Coordination & Stakeholder Engagement

• Partner Engagement: Support the recruitment, onboarding, engagement and retention of project partners in the Niagara Region, helping build strong stakeholder relationships and advance project development.
• Project Administration & Reporting: Maintain accurate project records, deliverables, stakeholder information and engagement data in Smartsheet and HubSpot, following CUTRIC’s Project Management Office (PMO) protocols and established timelines.
• Financial & Funding Support: Assist with budget and expenditure tracking, expense documentation and the preparation of reports required for Government of Ontario project funding.

2. Membership Relations & Development

• Member Experience & Retention: Coordinate member onboarding and orientation, support member needs and help ensure Members can access CUTRIC’s resources, benefits, events and engagement opportunities.
• CRM & Membership Administration: Maintain accurate membership records, directories and contact lists in HubSpot, and coordinate updates to member profiles and information on CUTRIC’s website and membership portal.
• Business Development Support: Assist with preparing proposals, presentations, Scopes of Work (SOWs) and sponsorship materials, as well as gathering information for sales forecasts, membership retention reports and pipeline tracking.

3. Committee, Event & Engagement Support

• Committee Coordination: Support the planning and administration of CUTRIC’s member committee meetings, including agendas, participant lists, meeting logistics and minutes for committees such as ZEBTEC, RICC, ACTI and FACT, as well as annual and general Members’ meetings.
• Events & Speaker Coordination: Help organize virtual and in-person meetings, webinars and member events, coordinating registrations, speakers, presentation materials and technical requirements.
• Engagement Analytics & Collaboration: Track event participation, feedback and other engagement metrics, and collaborate with CUTRIC’s conference and summit teams to strengthen member engagement and demonstrate membership value.

4. Other Duties

Perform other related coordination, membership development, business development and administrative duties as required. As CUTRIC operates in a dynamic environment, responsibilities may evolve in response to organizational priorities, project needs, events and external developments.

Is This Role for You?

• You enjoy building relationships, coordinating projects and helping people stay connected, informed and engaged.
• You take initiative, anticipate needs, solve problems and look for practical ways forward rather than waiting for every step to be prescribed.
• You can stay organized and effective in a fast-paced environment where priorities shift and several deadlines or demands may compete.
• You are comfortable balancing relationship-building with detailed administration, documentation and follow-through.
• You are curious about digital tools and open to using technology, including AI-enabled tools, to work efficiently and improve processes.

This Role May Not Be for You If…

• You prefer a highly predictable routine with few changes or competing priorities.
• You prefer to wait for detailed instructions rather than take initiative, anticipate needs or propose solutions.
• You would rather focus exclusively on relationship-building or exclusively on administration, rather than balancing both.
• You are looking for an entry-level position with limited independent judgment, accountability or stakeholder responsibility.

Qualifications & Experience

We are looking for an experienced professional with strong organizational, communication and coordination skills, sound judgment and the ability to build relationships and deliver in a dynamic, collaborative environment.

• Education: A university degree or equivalent qualification in any discipline.
• Professional experience: Typically, at least seven years of relevant professional experience demonstrating maturity, judgment, initiative and strong organizational capabilities. Candidates with fewer years of experience may also be considered where the depth and relevance of their experience demonstrate equivalent capability. This is an experienced professional role rather than an entry-level opportunity.
• Digital proficiency: Familiarity and comfort with Microsoft Office and Google Workspace. Comfort using AI-enabled tools available through the Google ecosystem is an asset; candidates who are not yet familiar with these tools should demonstrate a willingness and ability to learn quickly.
• Continuous learning: A commitment to lifelong learning, professional development and adapting to evolving tools, practices and organizational needs.
• Organization and execution: Strong attention to detail and the ability to manage multiple priorities, competing demands and deadlines while maintaining quality and follow-through.
• Initiative and problem-solving: A proactive mindset, strong problem-solving skills and a practical, solution-builder approach.
• Communication and relationships: Professional, confident communication with Members, clients, project partners and colleagues, including the ability to navigate challenging situations with maturity and discretion.
• Collaboration and accountability: Ability to work independently while contributing to a geographically distributed team; respect for confidentiality, established processes and accountability.
• Digital systems: Experience with HubSpot and Smartsheet would be an asset.
• Mission alignment: Interest in transportation innovation, sustainability and CUTRIC’s mission.

CUTRIC is a small organization operating in a rapidly changing environment. We value people who take ownership, think creatively, keep learning and contribute where needed. A commitment to equity, diversity and inclusion, professional excellence and continuous improvement is important to our team.

Work Location & Conditions

Work Location: Remote. Candidates must live in the Niagara Region.

Travel Requirements: Although this is a remote position, periodic travel throughout the Niagara Region will be required to meet in person with key project stakeholders.

The successful candidate must have reliable, high-speed internet access to support CUTRIC’s digital operations and virtual collaboration.

Benefits Associated with the Role

• Access to an employer-paid benefits plan.
• Competitive annual salary of $50,000 to $60,000 based on skills and experience.
• Three weeks of vacation upon start.
• Additional days off dedicated to mental health and the recognition of religious holidays.

Salary and vacation entitlement are stated on an annual basis and will be pro-rated for the duration of the employment agreement.

How to Apply

Apply online.

Candidates must provide a cover letter that specifically references the Project Engagement and Membership Relations Coordinator position. The cover letter should be uploaded as a separate attachment.

CUTRIC follows a dedicated hiring process. Candidates may be asked to participate in an asynchronous interview and complete assignments or provide additional materials to assess their suitability for the role.

In submitting an application for a position with the Canadian Urban Transit Research & Innovation Consortium (CUTRIC), candidates acknowledge their consent to receive information from CUTRIC about its jobs, initiatives and events.