Project Manager

Position Summary:

Pioneer is seeking an adaptable, detail-oriented Project Manager to join our team. In this role, you will act as a central execution hub, driving cross-functional initiatives across marketing, sales, and internal operations while actively helping to establish and mature Pioneer’s internal project management standards. Your primary ongoing operational portfolio will be the end-to-end planning and logistical execution of Pioneer’s global conferences and trade shows. In addition, you will champion operational excellence by establishing Project Management (PM) templates and governance, documenting core business standard operating procedures (SOPs), and turning customer/vendor survey feedback into measurable business improvements.

Key Responsibilities

Cross-Functional Project Coordination & PM Function Development

• Help build, formalize, and scale the project management function at Pioneer by recommending, designing, and rolling out standardized PM templates (e.g., project charters, work breakdown structures, risk registers, and status dashboards).
• Evaluate, implement, and maintain project management tools and methodologies to establish consistent ways of working across departments.
• Lead the planning and execution of projects across all departments.
• Collaborate with internal stakeholders to define project scopes, align deliverables, build realistic schedules, and track key milestones.
• Facilitate project kickoff, status, and debrief meetings, documenting clear action items, tracking deliverables, and holding cross-functional team members accountable.
• Identify project bottlenecks, proactively resolve logistical challenges, and provide regular progress updates to Business Operations leadership.

Process Documentation & Governance

• Collaborate with cross-departmental leads to capture, map, and standardize existing workflows, operational handoffs, and business routines.
• Author, format, and maintain clear, accessible Standard Operating Procedures (SOPs) and workflow diagrams, where applicable.
• Assist in the maintenance of a governance framework to ensure documentation is systematically reviewed, version-controlled, and audited on a regular cadence.
• Monitor team adherence to established operational processes, identifying compliance gaps, redundancies, or bottlenecks, and recommending optimizations.
• Collaborate with the Quality team to maintain a central knowledge repository/process library, ensuring all team members have immediate access to up-to-date documentation.

Global Event & Trade Show Portfolio (Major Ongoing Project)

• Serve as the project lead for Pioneer’s global conference and trade show schedule, managing the complete event lifecycle from planning to execution.
• Coordinate international travel logistics for the Pioneer team, including securing room blocks, individual hotel reservations, flights, and ground transportation.
• Oversee all physical exhibit logistics: coordinate shipping, delivery tracking, on-site setup, and teardown of Pioneer’s event booths and collateral.
• Source, order, manage inventory, and coordinate global shipping for all conference giveaways and promotional items.
• Conduct post-event reviews to capture lessons learned, audit expenditures, and update repeatable event playbooks.

Budget Management & Financial Tracking

• Track and reconcile budgets for all assigned projects, with a major focus on the global trade show and conference portfolio.
• Review vendor quotes, process invoices, allocate costs accurately, and reconcile corporate expense statements.
• Provide regular budget variance reports to ensure all operational initiatives remain within allocated financial parameters.

Customer & Vendor Survey Operations & Strategic Insights

• Manage the end-to-end customer and vendor survey workflows, ensuring surveys are distributed systematically and in a timely manner.
• Collect, clean, and evaluate survey feedback to identify emerging trends, service bottlenecks, and satisfaction drivers.
• Draft, coordinate, and dispatch targeted, professional responses to feedback when customer or vendor intervention is required.
• Synthesize survey findings into concise reports and propose actionable recommendations to leadership to improve Pioneer’s sales strategies, customer retention, and internal operational workflows.

Operational & Administrative Support

• Provide core administrative support to ensure smooth Business Operations workflows, including complex scheduling, calendar management, and agenda preparation.
• Organize and maintain shared digital workspaces, project repositories, vendor contracts, and asset management systems.
• Draft, proofread, and standardize operational documentation, internal memos, and cross-departmental presentations.

Qualifications & Requirements

• Experience: Substantial hands-on experience in project coordination, business operations, or a related function, typically gained through approximately 4–6 years in relevant roles or an equivalent combination of experience and demonstrated achievements.
• Project Coordination: Proven ability to independently coordinate multiple cross-functional projects, manage competing priorities, track milestones, and ensure timely delivery.
• Organisation & Logistics: Demonstrated experience managing complex schedules, coordinating logistics, and working effectively with internal stakeholders and external vendors.
• Financial Oversight: Experience tracking budgets, processing invoices, and maintaining accurate project expenditure records.
• Communication: Strong written and verbal communication skills, with the confidence to work across departments and organisational levels.
• Process Improvement: Demonstrated ability to identify inefficiencies, document processes, and recommend practical operational improvements.

Desirable Experience and Skills

• Experience developing project management templates, workflows, tools, or governance practices.
• Experience writing and maintaining Standard Operating Procedures (SOPs) and process documentation.
• Experience managing corporate conferences, international trade shows, or related event logistics.
• Familiarity with international travel coordination, freight shipments, and vendor management.
• Experience administering customer or vendor surveys, analysing feedback, and preparing operational recommendations.
• Familiarity with project management software and formal PM methodologies or certifications.
  

Why Join Pioneer Aero Supply UK?

At Pioneer, we believe that great businesses are built by great people. We're a growing global aviation company with big ambitions, a collaborative team, and a genuine commitment to creating a workplace where people feel valued, supported, and empowered to succeed.

Here's what you can look forward to:

• A Great Place To Work® Certified Culture: Our UK team has earned Great Place To Work® certification, with 100% of employees saying Pioneer is a great place to work! We're proud of the environment our people have helped create.
  Explore our UK Great Place To Work® profile: https://www.greatplacetowork.co.uk/certified-company/1576710
• Company Pension Scheme: Employer pension contributions of 3% to help you plan for your future.
• Private Healthcare: Access to a private healthcare plan to support your health and wellbeing.
• Be Part of Something Growing: Join an expanding global company where your ideas, contributions, and initiative can make a real difference.
• A Team That Values You: Work alongside approachable leaders and supportive colleagues in an environment built on trust, collaboration, and mutual respect.
• Opportunities to Grow: As Pioneer continues to expand, we're committed to giving our people opportunities to develop, take ownership, and grow alongside the business.

At Pioneer, you're not just joining a company. You're joining a team where your contributions count, and your growth is part of our success.