Project Manager (BAU)

Junior Project Manager – BAU & Support Operations Role Overview We are looking for a Junior Project Manager to manage BAU operations and support teams, acting as the primary point of contact for day-to-day queries from multiple stakeholders, including senior leadership. The role is delivery and communication focused, not a hands-on engineering role. Key Responsibilities (Mandatory) · Own BAU operations for assigned platforms/projects · Manage support queues, prioritize incoming BAU queries and incidents · Coordinate with L1/L2/L3 teams to ensure SLA and TAT adherence · Act as the single point of contact for stakeholders, including senior executives · Run daily/weekly BAU calls, status updates, and escalation management · Prepare and share BAU dashboards, incident reports, and executive summaries · Handle production issues, root cause coordination, and post-incident reviews · Maintain PM artifacts such as RAID logs, status reports, and action trackers Required Experience · 2–5 years of experience as Junior Project Manager, PMO, Operations Manager, or Delivery Coordinator · Hands-on BAU / Support team management experience (non-negotiable) · Strong stakeholder communication and expectation management skills · Experience handling escalations and executive-facing communication Good to Have · Exposure to data platforms, analytics, or Snowflake · Basic understanding of data engineering concepts · Experience working with technical delivery teams What This Role Is Not · Not a data engineering role · Not a hands-on coding role · Not a senior project or program manager role