Property Maintenance Coordinator and Client Liason

PROPERTY MAINTENANCE COORDINATOR / CLIENT LIAISON

Remote | Philippines Full-Time | Night Shift

About the Role

Satellite Teams is hiring a Property Maintenance Coordinator / Client Liaison on behalf of a fast-growing U.S.-based property services company.

We are looking for an experienced professional who can independently manage maintenance requests, coordinate vendors, communicate directly with clients, and oversee the entire work order process from creation through completion.

This role is ideal for someone with a background in property management, maintenance coordination, facilities management, vendor management, dispatch operations, or work order administration.

The successful candidate must be highly organized, proactive, and comfortable managing multiple maintenance projects while building strong relationships with clients and vendors.

Key Responsibilities

• Manage the full lifecycle of maintenance work orders from intake through completion

• Create, assign, track, and close work orders within internal and client systems

• Coordinate with vendors, contractors, and service providers to ensure timely completion of maintenance requests

• Source and engage vendors when required

• Follow up regularly with vendors regarding project status, updates, and completion timelines

• Communicate directly with clients regarding work order progress and maintenance activities

• Maintain detailed records, documentation, and status updates within company systems

• Monitor work order pipelines and ensure service requests are completed within established timelines

• Escalate issues proactively and identify solutions to avoid delays

• Build and maintain strong working relationships with clients, contractors, and internal stakeholders

• Handle multiple active projects and client accounts simultaneously

• Ensure data accuracy, service quality, and client satisfaction throughout the maintenance process

Required Qualifications

• Minimum of 3 years of experience in property management, maintenance coordination, facilities management, vendor management, dispatch coordination, or related fields

• Proven experience managing work orders from initiation through completion

• Experience coordinating vendors, contractors, or third-party service providers

• Strong client-facing communication skills

• Experience handling multiple requests, deadlines, and priorities simultaneously

• Ability to work independently with minimal supervision

• Strong organizational and problem-solving skills

• High attention to detail and follow-through

• Proficiency with Microsoft Office applications

• Experience using collaboration tools such as Microsoft Teams and Slack

Preferred Qualifications

• Experience supporting U.S.-based property management clients

• Commercial property management experience

• HOA or residential property management experience

• Facilities management experience

• Vendor sourcing and contractor management experience

• Exposure to property management platforms or maintenance management systems

What Success Looks Like

• Maintenance requests are completed efficiently and accurately

• Vendors are effectively managed and held accountable

• Clients receive timely communication and exceptional service

• Work order pipelines remain organized and up to date

• Strong client relationships are developed and maintained

Why Join Satellite Teams?

• Long-term remote opportunity

• Work directly with U.S.-based clients

• Collaborative and supportive team environment

• Career growth opportunities

• Competitive compensation package