PROPERTY MANAGEMENT & INVESTOR ADMIN VA

About the company

A UK property investor running two HMOs in Essex alongside a growing property investment business. The day-to-day work is currently split between the owner and a local coordinator, and this role will take over the remote side so routine tasks are handled and followed through without the owner chasing them.

About the role

This is a hands-on property admin role for someone who takes ownership. You’ll start part-time on property management tasks, with more of the HMO and investor admin handed over step by step as you settle in. The aim is to grow the role to full-time.

We’re looking for someone proactive who spots a better way of doing something and sets it up, not someone who waits to be told what’s next.

What you’ll be doing

• Handling tenant WhatsApp and email queries and updates
• Getting maintenance quotes, booking contractors, and chasing jobs through to completion
• Monitoring rent and sending arrears reminders
• Preparing approved tenancy and guarantor documents and chasing signatures
• Handling MyDeposits registrations, certificates, corrections, and returns
• Tracking compliance certificates, booking appointments, and chasing reports
• Coordinating move-ins, move-outs, viewings, cleaning, and gardening with local contacts
• Keeping property, tenant, contractor, and accountant records organized and current
• Supporting investor admin: contact tracking, follow-ups, call scheduling, meeting notes, investor packs, and tracking commitments and funds received
• Making simple website updates
• Turning emails and voice notes into tracked tasks, keeping deadlines and reminders on track, and sending a short weekly progress update
• Helping document processes as tasks are handed over

What we’re looking for

• Experience supporting UK property management, lettings, or HMO operations
• A proactive, ownership-driven approach: you follow tasks through to completion without being chased
• Confident working with tenants, contractors, and third parties in clear, professional written English
• Accurate with documents, records, and figures, especially anything involving rent, deposits, or funds
• Comfortable setting up trackers, reminders, and simple workflows to make the work run smoother
• Able to work independently once trained
• Reliable home setup: own computer, stable internet, backup power and internet, and a quiet dedicated workspace

Nice to have

• Experience with Goodlord, NRLA referencing, or MyDeposits
• Investor relations or fundraising admin experience
• Wix or similar website editing experience
• Experience with task or automation tools such as Trello, ClickUp, Notion, or Zapier

Schedule and terms

• Part-time to start, 10 to 20 hours per week, with the aim of growing to full-time
• Working window: 8:00 AM to 3:00 PM UK time (4:00 PM to 11:00 PM Manila time)
• Rate: £4 per hour to start
• Long-term role, remote, independent contractor basis