Property Operations Manager

POSITION SUMMARY The Property Operations Manager is responsible for oversight of and resource management for the day-to-day activity of a specified program (Public Housing, RAD, or Mixed Income) within the residential property portfolio. Through thorough understanding of Property Operations outcomes, this position will ensure that Private Property Management firms and/or Third-Party Owner entities operate CHA and/or privately owned property in accordance with federal, state, and local laws and regulations. Property Operations Managers will express their expertise and oversight primarily through focus on Property Operations and Program Administration. DUTIES AND RESPONSIBILITIES Property Operations —direct interface with Property Management site staff to confirm and ensure adequate management operations at the site level through: Weekly, bi-weekly, monthly, and quarterly site visits for engagement and assessment of site staff Ensure that the buildings comply with city codes and ordinances Direct engagement with Property Management teams on the ground Response and engagement with resident leadership, as needed Providing vacant unit status confirmation and system updates Ensuring rent collection standards are at appropriate levels, highlighting and escalating performance concerns Monitoring occupancy and leasing activity at the site level, highlighting and escalating performance concerns Oversight of building projects through coordination of personnel and resources Program Administration —ensures timely responsiveness of the Property Operations team members for internal and external requirements and obligations through: Triage for resident concerns, to ensure resolution through completion in coordination with the CHACE team and participation in coordination meetings Assuring all audits, reports, inspections, updates, and responses are performed and provided timely Ensuring the timely and accurate completion of standard operational practices (MAT, MIR, grievances, etc.) Reviewing and monitoring PPM Tenant File Folder Audit practices to ensure compliance with HUD/CHA regulations. Completing tenant file reviews (as required by resident billing/ledger/processing concerns) QUALIFICATIONS Bachelor's degree in Business or related field with a minimum of two (2) years of applicable experience or, applicable trainings and certifications along with a minimum of four (4) years of experience. Strong professional written and verbal communication skills. The ability to conduct research and prepare narrative reports and proposals. Software proficiency in Microsoft Suite and Property/Asset Management software. A valid driver's license, unrestricted insurability, and ability to travel within Chicagoland boundaries up to 75% of the time. Current working knowledge of HUD and CHA regulatory requirements related to Public Housing, PVB, MOD Rehab, RAD, and LIHTC programs as evidenced by stated course completion and/or certification requirements (subject to portfolio assignments, and can change with or without notice). BENEFITS AT-A-GLANCE Vacation, Sick and Personal, competitive PTO package Medical (HMO, PPO, and No employee cost High-Deductible PPO) Dental, Vision, and Life Insurance Short-Term and Long-Term Disability Insurance Long-Term Care Insurance Pet Insurance Parking Transit Prepaid Legal Services Brightstar 529 College Savings Plan Identity Theft Protection Hospital Indemnity Insurance Voluntary Critical Illness Insurance Deferred Compensation Plan: Empower 457/401(a) with a 3% employer match Pension Plan: CHA makes contributions on behalf of the employee, along with the employee's 3% contribution; 100% vesting occurs after 6 years of continuous employment or opt-out of CHA's Retirement Plan and continues to participate in the Municipal Employees Annuity and Benefit Fund of Chicago Hybrid work schedule (position specific) This position may be eligible for remote work following a successful completion of a 90-day probationary period according to CHA’s established policies and procedures. Salary: $80,000-$90,000 Grade: S9 FLSA: Exempt Union: None "Applications will be accepted for 30 days from the date of posting. However, the position may be closed at any point if a sufficient number of qualified applications are received.”