Provider & Care Operations Specialist

Company: AllCare.ai | Healthcare Concierge (Care Partner) | Remote (Egypt-based) The Mission AllCare.ai is an AI-powered healthcare delivery platform that acts as the easy button for Assisted Living operators. We combine advanced artificial intelligence with compassionate onsite care to eliminate the logistical chaos of senior living healthcare. Instead of operators coordinating appointments, transport, and vendors, our technology and field teams bring the entire clinic directly to the resident's doorstep. We don't just coordinate care — we deliver care. The Growth We are in a phase of exponential expansion driven by urgent market demand. Today, we support care delivery for over 5,000 residents across California, and we have been doubling our resident base every three months. We're building a remote Healthcare Concierge team in Egypt to serve as the relationship backbone of our business as we scale. The Opportunity The Provider & Care Operations Specialist will be responsible for coordinating provider logistics including scheduling & routing to ensure smooth day-to-day operations across our provider network. This role serves as the primary operational link between providers, facilities, internal teams, and pharmacy operations to ensure high-quality service delivery and operational efficiency. Key Responsibilities Coordinate provider schedules and daily routing. Manage provider assignments and optimize utilization. Communicate with Care partners to confirm schedules, patient census, and operational changes. Coordinate with Care partners, MAs, and Dispatch teams to ensure seamless patient care. Support provider onboarding and operational readiness. Monitor daily operational KPIs and proactively resolve scheduling or service issues. Maintain accurate operational records and reporting. Escalate operational risks and recommend process improvements. Who This Is For Has 2–5 years of experience in healthcare operations, provider operations, dispatch, care coordination, or logistics. Has strong organizational and multitasking skills. Is comfortable working in a fast-paced, highly dynamic environment. Has excellent written and verbal communication skills. Is highly analytical and detail-oriented. Demonstrates strong ownership, accountability, and problem-solving abilities. Is proficient in Microsoft Excel and comfortable learning new systems. Experience with healthcare providers, scheduling, routing, home health, mobile care, or long-term care operations is highly preferred. On US time, fully. Your work calendar runs on the US Pacific week. You'll take time off when your facilities take time off — Thanksgiving, Christmas, Memorial Day, Labor Day, and the rest. This isn't a perk we bolted on; it's how the job works. B.Pharm or PharmD degree from an accredited Egyptian university. 2+ year of experience in community pharmacy, clinical pharmacy, pharmaceutical customer service, or US-facing healthcare BPO. New graduates with strong English and customer orientation will be considered. Fluent written and spoken English. Neutral accent preferred; clarity and warmth required. Willingness and ability to work US Pacific Time hours US holiday calendar. This team observes US federal holidays, not Egyptian holidays. You'll work on Egyptian public holidays when they don't overlap with US ones, and you'll be off when the US is off (Thanksgiving, Christmas Eve/Day, New Year's Day, 4th of July, Memorial Day, Labor Day, and similar). Strong comfort with modern tools — CRM, task management, communication platforms — and an AI-forward mindset. Care Partners work alongside AI daily. Detail-oriented, process-disciplined, and calm under pressure. Stable home internet, quiet workspace, and a dedicated laptop setup suitable for remote voice work. Based in Egypt with valid work authorization. Nice to Have Prior experience serving US clients (healthcare BPO, medical tourism, telehealth). Familiarity with US pharmacy workflows, US drug brand names, and US insurance basics. Experience in a Primary/Secondary account coverage model or named-account service model. Base salary: $700 USD/month, plus monthly performance bonus up to $400/month based on operational KPIs US holiday calendar — you're off when your facilities are off (Thanksgiving, Christmas, Memorial Day, Labor Day, and more). Health benefits and paid time off.