Provider Programs Administrator

Provider Programs Administrator

Location: Birmingham, AL

Work Schedule: Hybrid schedule with regular work onsite at the VIVA HEALTH corporate office and some work-from-home opportunities.

Job Summary

The Provider Programs Administrator provides high-level operations and administrative support to the Provider Services department through tracking systems, workflows, and communication coordination. This individual collaborates with the department executive leader to manage operational and strategic projects, track deliverables, and facilitate timely project completion.

This role serves as the primary point of contact for external partners, triages inquiries, manages department-wide communications, prepares materials, coordinates leadership and committee meetings, manages calendars, processes check requests, and other administrative transactions. This position proactively performs day-to-day routine responsibilities in conjunction with complex administrative and project management duties with minimal supervision, exercising independent judgment and discretion while maintaining confidentiality.

Why VIVA HEALTH?

VIVA HEALTH, part of the renowned University of Alabama at Birmingham (UAB) Health System, is a health maintenance organization providing quality, accessible health care. Our employees are a part of the communities they serve and proudly partner with members on their healthcare journeys.

VIVA HEALTH has been recognized by Centers for Medicare & Medicaid Services (CMS) as a high-performing health plan and has been repeatedly ranked as one of the nation's Best Places to Work by Modern Healthcare.

Benefits

• Comprehensive Health, Vision, and Dental Coverage
• 401(k) Savings Plan with company match and immediate vesting
• Paid Time Off (PTO)
• 9 Paid Holidays annually plus a Floating Holiday to use as you choose
• Tuition Assistance
• Flexible Spending Accounts
• Healthcare Reimbursement Account
• Paid Parental Leave
• Community Service Time Off
• Life Insurance and Disability Coverage
• Employee Wellness Program
• Training and Development Programs to develop new skills and reach career goals
• Employee Assistance Program

See more about the benefits of working at Viva Health - https://www.vivahealth.com/careers/benefits

Key Responsibilities

• Collaborate with the Executive Director to manage operational and strategic projects within the Provider Services department. Track deliverables by maintaining logs documenting project owners, milestones, deadlines, status, unplanned issues, risks, and decisions. Proactively flag and follow up on risks to strategic priorities and timely completion.
• Provide operations support to Provider Services leadership across Value Based Programs, Provider Engagement, Network Development, Connect For Quality (C4Q), and Network Operations through project tracking and process coordination to ensure and meet deadlines. Proactively follow up on risk deadlines, requested materials, unresolved items, and commitments. Facilitate communication between provider partners, internal departments, and leadership teams to ensure program clarity and accountability.
• Prepare, coordinate, and distribute department-wide communications including updates, announcements, and materials for leadership and committee meetings. Prepare executive-level summaries for quick understanding of performance, risks, decisions needed, and strategic progress. Maintain tracking logs documenting strategic initiative projects accountability.
• Coordinate the creation of committees or workgroups for new initiatives as needed. Schedule, prepare, attend, and record minutes for leadership meetings and departmental joint operating committees. May attend and support other events. Coordinate other meetings and prepare materials, as needed.
• Provide administrative support to Provider Services leadership. Serve as a primary point of contact for external partners and stakeholders contacting Provider Services leadership, triage inquiries, and route them to the appropriate leader. Maintain a structured triage process for issues requiring executive attention, helping distinguish between urgent escalations, decisions needed, and items appropriate for routine leadership follow-up.
• Prepare, process, and track check requests and other recurring financial transactions. Draft communications, format documents, create or update department policies and procedures. Monitor inventory levels and place orders. Correspond by phone, text, email, and postal mail. Prepare presentations for internal and external audiences.
• Assist in the research and development of strategic initiatives and identify opportunities to streamline workflows to improve efficiency department-wide.
• Complete all Company required training, job-specific and departmental, as well as any training needed to maintain licenses and certifications.

REQUIRED:

• Bachelor's degree in relevant field or an equivalent combination of relevant education and experience
• 3 years’ professional experience in an administrative support, project coordination, or related role
• Ability to create structure, visibility and follow-through across multiple departments and levels
• Demonstrated critical thinking skills
• Understanding of project management methodology and administrative discipline to facilitate meeting deadlines
• Detail-oriented
• Ability to communicate clearly and effectively in writing and orally with committee members as well as with employees at all levels of the organization
• Ability to build trust and manage relationships with external partners and stakeholders across diverse departments
• Demonstrated experience and proficiency with MS Office Word, Excel, and PowerPoint
• Ability to successfully handle competing priorities across multiple departments and exercise independent judgment with minimal supervision

PREFERRED:

• 1+ year experience in the healthcare field, preferably in a managed care or health plan environment
• Prior experience with project management
• Prior experience supporting an executive or senior leader as an executive assistant or similar capacity