Provider Relations Credentialing

Job Summary:

Responsibilities:

Scope of the Role

Under minimal supervision, you will be responsible for collecting and reviewing credential applications, verifying the accuracy and completeness of the information provided. You will validate the licensing of network providers through local and state agencies to confirm that providers meet the required standards.

Continuous quality assurance and performance improvement are important aspects of the role. You will participate in quality assurance activities related to credentialing and identify opportunities for process enhancements. Regular audits and quality checks will be conducted to ensure the accuracy and integrity of data.

Credential representative supports the company’s mission to provide high-quality customer service to members, providers, and potential customers. This includes outbound calling, receiving inbound calls, and email communications to providers.

Performance Outcomes

Credentialing Process Management

• Collect and review credential applications for completeness and accuracy.
• Ensure all required documents, such as education, training, licensure, and certifications, are obtained and verified.

• Maintain a thorough understanding of regulatory requirements, accrediting standards, and internal policies related to credentialing.
• Manage the initial and re-credentialing processes for all network providers.
• Keep track of deadlines and ensure timely completion of the credentialing process.

Verification and Evaluation

• Verify the credentials for the accuracy of information provided by network providers including education, training, certifications, and licenses, through primary sources.
• Conducting thorough background to local state bar agencies.
• Evaluate network healthcare provider credentials to ensure they meet the required standards and qualifications.
• Assess and address any discrepancies or issues that arise during the credential process.
• Document and maintain records of verification outcomes.

Compliance and Database Management

• Ensure compliance with applicable regulatory requirements and accrediting standards.
• Stay updated with changes in regulations and standards and make necessary adjustments to the credentialing process.
• Maintain accurate and up-to-date records of network providers in a credential database. d. Enter and update information related to credentials, licenses, certifications, and other relevant details.
• Generate reports on credentialing status, expirations, and upcoming re-credentialing activities.
• Collaborate with internal and external stakeholders to address and resolve any compliance issues.

Education, Knowledge, and Experience

• 3 years of experience in customer service, preferably in sales environment preferred
• High School diploma or equivalent required

• Strong computer knowledge; proficiency in Microsoft Office applications
• Types a minimum of 35 WPM
• Compassionate, courteous, and concise communication skills
• Excellent writing skills
• Ability to educate our customers effectively and accurately on products and services
• Excellent telephone etiquette
• Detail-oriented and strong organizational skills
• Strong computer knowledge; proficiency in Microsoft Office applications
• Ability to multi-task with multiple assigned contracts
• Accurately able to retain and document copious amounts of information

FLSA Status

Non Exempt

Physical Requirements/ Work Environment

The work environment characteristics and physical demands described here are representative of these an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain excellent attendance and adherence
• Able to retain copious amounts of information as it relates to the customer’s issue, the customer's benefits, and limitations.

• Prolonged periods of sitting or standing at a desk and working on a computer.
• Must be able to regularly lift and carry and otherwise move up to 15 pounds at times and occasionally up to 30 pounds.
• The ability to frequently physically move between departments/floors.
• While performing the duties of this job, the employee is regularly required to use hands free and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms.

Additional Information:

Location: Remote – United States

Work Arrangement: This position is fully remote. Occasional travel to corporate offices or company events may be required based on business needs.

Employment Type: Full-time

FLSA: Non-exempt

Application deadline: This posting is anticipated to close on 12/15/2026

Compensation: $27,956 - $37,411 annually

Benefits:

LegalShield offers eligible employees a comprehensive benefits package that includes medical, dental, and vision coverage; company-paid short-term disability and basic life and AD&D insurance; a 401(k) retirement plan with company match; paid time off, paid holidays, paid sick leave, and paid parental leave; and LegalShield and IDShield membership plans. Additional benefits may apply based on position and eligibility.

Other Compensation:

In addition to base pay, this position is eligible for an annual OR quarterly bonus which is a percentage of base salary and based on company and individual performance. Incentive awards are discretionary and are not guaranteed.

Location:

Department:

Time Type:

Commitment to Equal Opportunity

PPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class. We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination.

If you require a reasonable accommodation to complete the application process, please contact Human Resources at: humanresources@legalshieldcorp.com.

Equal Opportunity Employer

PPLSI is an Equal Opportunity Employer. PPLSI does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

About Us

A trailblazer in the democratization of affordable access to legal and identity protection, PPLSI is the world's largest platform for legal, identity, and reputation management services covering more than 4.4 million people. IDShield, LegalShield’s identity theft solution for individuals and families, has more than one million members. LegalShield and IDShield serve more than 140,000 businesses. In addition, over 34,000 companies offer LegalShield and IDShield plans to their employees as voluntary benefits.