QA Engineer (Voice Agents)

QA Engineer (Voice Agents) We are looking for a motivated Quality Assurance (QA) Engineer with a passion for delivering high-quality Voice AI Agent Software. In this role, you will support testing efforts across Voice AI components such as Automatic Speech Recognition (ASR), Natural Language Understanding (NLU), and Text-to-Speech (TTS), Workflow and Automation while also contributing to test documentation preparation. This is an excellent opportunity for someone with up to 3 years of QA experience to deepen their skills in the fast-growing Voice AI space. Part-time: 20 hours/week Fully remote position: Australian company Start date: ASAP Long-term opportunity with potential for increased hours Compensation: Flexible, depending on experience level Key Responsibilities: ● Assist in creating and executing test plans, test cases, and test scripts for Voice AI Agent applications and backend services. ● Conduct functional, integration, and regression testing of AI-powered voice interactions, including speech recognition, intent understanding, and response accuracy. ● Validate voice agent conversation flows, including ASR, NLU, and TTS performance. ● Prepare and maintain detailed test documentation, including test cases, test reports, and defect logs. ● Identify, report, and track defects using bug-tracking tools (e.g., Jira). ● Participate in test reviews and provide feedback to developers and product managers. ● Support API testing for backend services and voice agent integrations. ● Collaborate closely with senior QA engineers, developers, and product teams to reproduce and troubleshoot issues. ● Assist in User Acceptance Testing (UAT) preparation and execution. ● Ensure testing follows security and privacy best practices. Required Qualifications: ● Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or related field. ● 1–3 years of experience in Software Quality Assurance or Software Testing. ● Exposure to Voice AI, Chatbots, or Conversational AI products is preferred. ● Basic understanding of ASR, NLU, and TTS technologies. ● Experience writing and executing test cases and preparing QA documentation. ● Familiarity with QA tools such as Jira, TestRail, Postman, or similar. ● Some experience with API testing or automation tools is a plus. ● Good problem-solving skills and attention to detail. ● Strong verbal and written communication skills. ● Eagerness to learn new testing techniques and Voice AI technologies. Preferred Qualifications: ● Familiarity with Bot Testing Tools (e.g., Botium) is a plus. ● Basic scripting knowledge (Python, JavaScript, or similar) for automation is a bonus. ● Experience with agile development processes.