Quality Advisor

Join Us as a Quality Advisor

Are you a curious problem solver and strong communicator who wants to make a real difference in healthcare? We’re looking for someone ready to learn, grow, and help us deliver safe, high-quality services across Aotearoa. Whether you come from the Health and Disability sector or bring skills from another background, if you’re passionate about driving improvement and can write clearly and thoughtfully, you’ll fit right in.

This role offers hands-on experience, mentorship, and real career growth - all while working with a dedicated team committed to equity and excellence.

Who we are | Ko wai mātou

New Zealand Health Group (NZHG) is the nation’s largest provider of in-home and community healthcare, serving more than 30,000 people across Aotearoa.

We are values driven, dedicated to delivering culturally appropriate and safe care for all our people and their whānau. We are committed to contributing to our obligations under Te Tiriti o Waitangi and the pursuit of health equity for all.

Our values | Whakamaua kia tina

New Zealand Health Group’s values:

• Kai Whakaute – We act with Care, Respect, and Empathy
• Kai Huhuatanga – We strive for Excellence and Quality
• Kai Whanaungatanga – We act in Partnership

These values guide everything we do.

Why us | He aha ai mātou?

Join us, as we are serious about our purpose of Pae Ora mō Tātau Katoa (Achieving Equitable Wellbeing for Everyone). We do this by delivering high-quality, accessible and culturally safe services across Aotearoa. Jump on board our waka as we journey towards Pae Ora.

• Hybrid working arrangements
• Discounted health insurance
• Partnership discounts
• Supportive and knowledgeable team
• Work with New Zealand’s largest healthcare providers
• Mentorship programme
• Online learning platform
• CBD-based office

About the role | He kōrero whakamārama mō tēnei tūranga

As a Quality Advisor, you’ll be instrumental in ensuring our services meet the highest standards of safety and care. You’ll work across our Healthcare New Zealand brands, supporting teams, leading investigations and driving continuous improvement.

Location: Auckland CBD.

Hours: Full-time, Monday–Friday, 8:30am – 5:30pm.

What you’ll do:

• Advise operational teams on managing high-risk incidents.
• Lead investigations into adverse events, including root cause analysis.
• Interpreting trends, identifying opportunities, and contributing to initiatives that elevate service delivery and safety across the organisation.
• Drive quality improvement initiatives that enhance client outcomes.
• Contribute to policy development and review.
• Collaborate with senior leaders on quality and risk strategies.
• Support audit and compliance activities.
• Prepare responses for regulatory bodies and funders.
• Share insights across subsidiaries to promote best practice.
• Stay up to date with legislation and sector standards.

What you will bring | Ngā tohungatanga mō tēnei tūranga

• Proven experience in quality, compliance, risk, or improvement, paired with a willingness to grow in data analysis and reporting.
• Exceptional writing ability is essential as you’ll be crafting clear, thoughtful and impactful reports, investigations and communications that influence decision-making and drive improvement. Your writing will need to translate complex information into accessible, actionable insights for a wide range of audiences.
• A Bachelor’s qualification in a relevant field.
• Sound judgement and a proactive mindset to navigate sensitive issues, make informed decisions and offer practical solutions across the organisation.
• Ability to thrive in a fast-paced setting, managing shifting priorities and diverse workloads with confidence and composure.
• Strong interpersonal and verbal communication skills to engage with a wide range of stakeholders, including senior leaders and handle challenging conversations with professionalism and empathy.

Applications Close | Te katinga o tēnei whai tūranga: 18th November at 5pm

Only suitable candidates will be contacted for interview and applications will be reviewed as they are received, therefore resulting in the role closing early if the right applicant is found.

Applicants for this position must be a NZ Resident/Citizen or have a valid NZ work permit.