Quality Assurance Analyst I (Hybrid)

Quality Assurance Analyst I (Hybrid)

Chicago, IL

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Quality Assurance Analyst I (Hybrid) on our Publishing - Product Development team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a Quality Assurance Analyst I, you will help ensure the Ed Hub platform delivers a high-quality, accessible, and reliable experience for users. This role combines responsibilities across quality assurance, digital accessibility, and first-level technical support. This role will work closely with product, technology, content, and support stakeholders to test new features and releases, identify and document defects, evaluate accessibility compliance, troubleshoot technical issues, and support Ed Hub platform users. This position shares user feedback and recurring technical issues to support ongoing platform improvements.

RESPONSIBILITIES:

Quality Assurance

• Develop, execute, and maintain, based on established requirements, manual and automated test plans, test cases, and test scenarios for Ed Hub features, enhancements, integrations, and releases.
• Perform functional, regression, integration, usability, and cross-browser testing.
• Identify, document, and track defects through resolution.
• Participate in the collaboration with product managers, developers, designers, and other stakeholders to clarify requirements and identify potential quality risks early in the development process.
• Help establish and maintain QA standards, processes, accessibility testing procedures documentation, test procedures, and best practices.
• Participate in release readiness activities and provide quality assurance recommendations.
  

Digital Accessibility

• Conduct accessibility testing of Ed Hub features, content, and user experiences using a combination of automated and manual testing methods.
• Test digital products against applicable accessibility standards, including the Web Content Accessibility Guidelines (WCAG).
• Identify, document, and communicate accessibility issues and provide recommendations for remediation.
• Work collaboratively with developers, designers, product managers, and content teams to incorporate accessibility requirements throughout the product development lifecycle.
• Assist with accessibility fixes and support ongoing monitoring of accessibility compliance.

Technical Support

• Provide first-level technical support and troubleshooting assistance to Ed Hub users and internal stakeholders.
• Investigate and resolve reported issues related to platform functionality, user access, content, integrations, and other technical concerns.
• Document technical issues and escalate defects or complex problems to the appropriate teams.
• Track support requests through established support systems and processes.
• Identify and share recurring support issues and trends to support ongoing platform, documentation, and user experience improvements.
• Create and maintain knowledge base articles, troubleshooting documentation, and other support resources.
• Participate in the collaboration with product and technology teams to help ensure customer-reported issues are incorporated into ongoing quality and product improvement efforts.

May include other responsibilities as assigned

REQUIREMENTS:

1. Education: Bachelor's degree required (P1+/M1+)
2. Years of experience: Prior experience preferred in software quality assurance, testing, technical support, digital accessibility, or a related field
3. Familiarity with defect tracking and test management tools. Ability to identify defects, inconsistencies, accessibility barriers, and potential user experience issues

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $61,800-$82,025. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee’s pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association’s benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION