Quality Assurance Officer

Office of the Children’s Guardian

Quality Assurance Officer

• Exciting opportunity to make a real impact in shaping the future of the Office of the Children’s Guardian.
• Join our high performing NDIS Worker Check Directorate, a dedicated team who plays a key safeguarding role in keeping people with disability safe in NSW
• Ongoing opportunity based in Redfern/Strawberry Hills with hybrid working arrangements.Clerk Grade 9/10 - $133,348 - $146,945 (plus employer's contribution to superannuation and annual leave loading).

About the Office of Children’s Guardian

The Office of the Children’s Guardian (OCG) upholds NSW children and young people’s right to be safe by overseeing, regulating and monitoring organisations and individuals that provide services to children. We are guided by our values of integrity, trust, service, accountability, respect and empathy.

To find out more about the Office of the Children’s Guardian, visit our website.

About the role

The Quality Assurance Officer leads quality assurance, reporting and continuous improvement activities for the NDIS Worker Check Directorate. Reporting to the Director and playing a key role within the management team, the position contributes to strategic planning and operational direction by evaluating business processes, systems and decision-making practices.

The role develops and delivers data-driven insights, reporting and recommendations to support informed decision-making and enhance operational performance. It leads continuous improvement initiatives, promotes quality, consistency and best practice across the Directorate, and identifies opportunities to strengthen service delivery and organisational effectiveness.

The Quality Assurance Officer also maintains and enhances business systems, procedures and information resources to support effective governance, performance monitoring, planning, risk management and continuous improvement outcomes.

We are looking for a motivated self starter who:

• Identifies and analyses opportunities to improve business systems, processes, workflows, and customer service, and assesses the impacts of implementing operational and system change.
• Develops, reviews and maintains training materials, procedures and business processes, including consultation, piloting, implementation, monitoring and review activities to ensure business activities are efficient and effective in delivering the desired outcomes of the business unit.
• Monitors the quality and effectiveness of business activities, investigates process issues, scopes business and system requirements, and prepares recommendations and reports to the Director to inform decision-making and continuous improvement.
• Maintains a strong operational understanding of relevant government and agency processes, policies and activities.
• Demonstrates the ability to work independently, manage competing priorities, coordinate complex activities and deliver high-quality outcomes within tight timeframes.
• Communicates clearly and effectively with diverse stakeholders and builds positive working relationships to achieve shared outcomes.
• Demonstrates a sound understanding of risk assessment and decision-making frameworks, and applies this knowledge to support quality assurance activities, promote consistency and evidence-based practice.

Essential Requirements

• Relevant tertiary qualification or demonstrated relevant extensive workplace experience.
• All roles within the Office of the Children's Guardian are required to have a current Working with Children Check.
• Employment at the Office of the Children’s Guardian is subject to the satisfactory completion of security and vetting checks.

For further information about the role, please view the role description.

Our commitment to Diversity

We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.

The OCG encourages applications from people with disability and will provide reasonable adjustments in our recruitment processes and in the workplace.

If you require an adjustment in the recruitment process, please contact the OCG People and Culture team on (02) 8219 3661 or OCG.HR@ocg.nsw.gov.au and advise of your preferred method of communication.

How to apply

When applying you will need to attach:

• an up-to-date resume (maximum 4 pages) in either Word or PDF format and
• a cover letter (maximum 2 pages) which also addresses the two targeted questions below.

Targeted questions

1. Describe a time when you identified a business process, system or workflow that was not operating effectively. What analysis did you undertake, what improvements did you recommend, and what was the outcome?
2. This role requires presenting complex information and recommendations to staff at various grades including senior executive. Tell us about a time when you used data, reporting or quality assurance findings to influence a decision or improve a service. What approach did you take, how did you communicate your findings and what was the result?

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role.

The selection process will include a comparative assessment to assist in determining your suitability for the role. This will include a behavioural based interview.

We encourage you to please call or email our contact Danka Cassilles, Manager NDIS Worker Check on 02 8575 1895 or danka.cassilles@ndiswc.nsw.gov.au to discuss the role.

A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.