RCM Administrative Assistant | Full-Time - Remote

We’re a fast-growing outsourcing company supporting a healthcare client in the U.S. We’re looking for a detail-oriented RCM Administrative Assistant who keeps the billing operation running smoothly behind the scenes. If you’re organized, thorough, and stay calm while juggling multiple priorities, this role is for you.

Responsibilities:

• Resolve payer enrollment and attestation issues and manage the enrollment work list
• Set up and maintain payer portal registrations, including EFT and ERA setup
• Review and distribute daily incoming faxes and correspondence, ensuring each item is processed on time
• Monitor and resolve missing slips and chart encounters stuck in the interface queue so claims go out on time
• Review and manage unpostables, matching unposted funds, remittances, and correspondence to the right claims
• Research and upload missing EOBs, ERAs, and remittance records
• Correct payment posting errors and reassign payments to the right accounts
• Process virtual credit card payments, posting payments, adjustments, and refunds as needed
• Report changes in payer policies, coverage, prior approvals, and step therapy requirements to the RCM team
• Maintain the fee schedule and update billing rules and process guides as needed

Requirements:

• Working knowledge of eligibility, benefits, and billing with HMO and PPO insurance companies
• Hands-on experience with the athenahealth practice management system
• General knowledge of ICD-10 and CPT codes
• Experience with payment posting, unpostables, and remittance reconciliation, including ERAs and EOBs, preferred
• Experience with payer enrollment, credentialing, or portal management preferred
• English level C1 or higher, written and verbal
• Strong attention to detail and the ability to multitask and handle frequent interruptions
• Proficiency in Microsoft Office
• Strict confidentiality and adherence to HIPAA guidelines
• Dedicated device and private workspace required

Benefits:

• Competitive salary
• Annual salary increase
• Paid time off days
• Full company benefits package
• Fully remote with equipment provided
• Collaborative, supportive team environment
• A culture built on results, ownership, and getting things done