Receptionist

Under the general guidance of the Manager, Facilities & Events, the receptionist is the first point of contact for Adler University’s Chicago campus and is responsible for greeting students, alumni, faculty and staff, and visitors at the front desk. The receptionist is responsible for managing the phone system, directing guests to the appropriate services, managing the visitor registration/check-in process, and providing excellent customer service. The Receptionist leverages industry knowledge and best practices to promote the mission and vision of the Facilities department and the institution. Supports culture development and management efforts.

Education/Experience:

• Bachelor’s degree preferred

• One (1) year of reception, front desk, guest service experience is required.

• Experience using Microsoft Suite (Office, Excel, PPT, Outlook) and telephone systems is a plus.

Knowledge/Skills/Abilities:

• Demonstrated ability to be highly organized, have great attention to detail, deploy excellent time-management skills.

• Sensitive to the various needs and abilities of others and should possess excellent problem-solving, communication and interpersonal skills, along with patience and a positive, customer-friendly attitude.

• Commitment to diversity and building an inclusive community.

• Strong clerical and organizational skills.

• Excellent phone etiquette and customer service skills.

• Strong critical thinking and problem-solving skills.

• Technologically savvy with proficiency in Microsoft Applications (Windows, Outlook, Word and Office).

• Strong communication acumen including written, oral, and listening.

• Experience using printer, scanner, copier, and phone.

• Demonstration of Emotional Intelligence, empathy, and professional maturity.

• Ability to consistently identify opportunities for improvement and make recommendations based on observations

• Strong demonstration of alignment with Adler’s social interest mission and vision

• Strong critical thinking, problem-solving and visioning acumen

• Proactively identify barriers to objectives and seek support to address them. Strong collaboration acumen and abilities

• Strong research acumen and abilities

Essential Duties & Responsibilities:

• Manages student, alumni, faculty, staff and visitor communication (in-person, email, phone) relying upon knowledge of University and department resources.

• Performs administrative tasks as needed including managing inventory, ordering office supplies, coffee/vending, document destruction, and any other duties associated with the running of a successful office.

• Manages campus mail services including sorting and distribution, updating mailboxes, and the shipping and receiving of packages.

• Assists Facilities & Events Manager with payment/invoice processing and budget tracking.

• Composes routine documents such as phone lists, letters, e-mail messages, and other correspondence with students, faculty, staff and alumni.

• Assists the Facilities Department with general maintenance requests including but not limited to: the submission of work tickets for addressing lockouts, hot/cold-temperature calls, lights out, and key requests.

• Manages relationship with external vendor for parking validation program.

• Maintains an up-to-date understanding of campus policies and procedures as it relates to campus hours and operations, security processes, after-hours guests, holiday schedule, etc.

• Supports personnel and Campus Security with issuing keys for locker rooms.

• Provides event/meeting support through communicating a daily schedule of events and guests, printing guest badges, announcing visitors, checking-in attendees, coordinating information with security and the Facilities & Events Manager.

• Other duties and projects as assigned or needed

Work Environment (Physical Demands):

The usual and customary methods of performing the jobs functions require the following physical demands: some lifting, carrying, pushing, and/or pulling and significant fine finger dexterity. Generally, the job requires 70% sitting, 15% walking, and 15% standing. This job is performed in a generally clean and healthy environment.

Salary Range: $44,000.00 - $50,000.00

Universal Core Behaviors:

Commitment to Adler’s Mission

• Acts with personal integrity, honesty, and compassion in all professional responsibilities.
• Aligns professional actions with Adler’s commitment to community-rooted education, research, and impact.
• Contributes to a culture that advances health, well-being, and community connection — locally and globally.
• Respects and values colleagues and community partners.

Accountability and Excellence

• Demonstrates results-oriented focus and commitment to quality.
• Consistently meets deadlines and delivers work of high professional standard.
• Prioritizes service and responsiveness.
• Seeks opportunities to improve efficiency, effectiveness, and resource use.
• Takes ownership of performance, seeks feedback, and accepts responsibility for actions.

Communication

• Communicates with respect, diplomacy, and professionalism.
• Demonstrates active listening and comprehension.
• Expresses ideas clearly and effectively in both oral and written forms.
• Keeps colleagues informed in a timely and transparent manner.

Collaboration and Teamwork

• Actively contributes to and engages with colleagues, partners, and communities.
• Builds relationships rooted in respect, empathy, and trust.
• Demonstrates curiosity, courage, and integrity in guiding work and decisions.
• Makes thoughtful, informed decisions that balance short-term needs with long-term impact.
• Works cooperatively with colleagues to achieve collective goals.

Adaptability and Lifelong Learning

• Approaches challenges with proactive problem-solving.
• Commits to lifelong learning by continuously developing skills, knowledge, and effectiveness.
• Supports and adapts to evolving needs in the work environment.

Partnership with Supervisors

• Engages supervisors as partners in achieving goals.
• Fosters open, respectful communication to maintain alignment and clarity.
• Seeks guidance and feedback when appropriate while demonstrating initiative and accountability.

Equal Opportunity Employer

It is the policy of Adler University that all persons are entitled to Equal Employment Opportunity (EEO) protection. The University does not discriminate against any individual for employment because of age, religion, race, color, gender, gender identity, sexual orientation, national origin, ancestry, marital status, physical or mental disability, military status (including unfavorable discharge from the military), or any other category protected by federal, state, or local law.