Record Retriever

We are hiring for our Records Department. This is an entry-level position in which
you must show great attention to detail and possess strong phone and computer
skills. The position requires a heavy emphasis on the phone with medical providers,
great organizational skills are a must!
We are seeking English speakers. The company will provide in-depth training to the
right candidates. We are here to help you succeed and will reward you as you grow
within our team!
This position is fully remote. Please submit your resume in English.
Responsibilities
• Requesting and collecting medical records and bills from health care providers,
such as a Physician’s office or hospital.
• Following up on the request sent weekly. Once received, perform data entry
services to place the relevant information in a secure database.
• Manage large amounts of incoming and outbound calls. Identify and assess
customers' needs to archive satisfaction.
• Build sustainable relationships and trust with customer accounts through open
and interactive communication. Provide accurate, valid, and complete
information by using the right methods/tools.
• Handle customer complaints and provide appropriate solutions and alternatives
within the time limits: follow up to ensure resolution. Follow communication
procedures, guidelines, and policies.
Qualifications
• Proficiency in Microsoft Office and Adobe
• Great grammar and speaking skills
• Medical record review experience (preferred)
• Strong communication skills with the ability to interpret data
• Please send your resume in English
About Rob Levine Legal Solutions
We pride ourselves on our reputation for being dependable and trustworthy for both
our clients and our employees.