Regional Billing Specialist

Lloyd’s Register

Location: Athens, Greece

Model of Work: Office presence required 5 days per week for the first 12 months. (Post the first year, hybrid model 2 days per week to be confirmed)

What We’re Looking For

We are looking for a Regional Specialist to act as the regional focal point for Contract-to-Bill processes, bridging the gap between customers, commercial teams, operations, and centralized processing teams. This role is critical in ensuring local invoicing requirements, statutory obligations, customer expectations, and service level commitments are met while supporting continuous improvement across the Quote-to-Cash ecosystem.

You will leverage your regional knowledge, customer insight, and operational knowledge to support efficient billing processes, resolve escalations, improve performance, and provide specialist guidance to Contract-to-Bill teams.

What We Offer You

• The opportunity to work for an organization that has a solid sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes
• A Full-time role
  
  

The role

• Act as the regional liaison between clients, commercial teams, operations teams, and Contract-to-Invoice & Collections teams.
• Ensure local customer requirements, commercial context, and regional business needs are effectively communicated to centralized processing teams.
• Support compliance with regional statutory invoicing requirements and local regulations.
• Process in-service contract setup, service order creation, and service order closure requests in line with agreed service levels and quality standards.
• Serve as the regional point of contact for urgent customer, billing, and account manager requests.
• Manage regional billing-related queries and complaints, ensuring timely resolution and customer satisfaction.
• Monitor regional performance against Contract-to-Cash service level agreements and key performance indicators.
• Identify recurring billing, query, and collection issues and implement corrective actions with relevant stakeholders.
• Investigate root causes of operational issues and contribute to process improvement initiatives.
• Manage escalations requiring local experience, judgement, or senior stakeholder involvement.
• Deliver regional training and knowledge-sharing activities for Contract-to-Bill team members.
• Support compliance with health, safety, quality, and operational requirements across all activities.
• Promote a culture of continuous improvement, customer focus, and operational excellence.
• Compliance & Reconciliations: Ensure regional billing activities adhere to company controls, client contracts, and applicable local and governmental regulations.
• Dispute & Denial Resolution: Investigate billing discrepancies, manage claim denials, review unbilled receivables, and resolve complex customer inquiries.
• Cross-Functional Collaboration: Partner with Sales, Operations, and Customer Service teams to maintain accurate pricing, contract terms, and service-related information.