Regional Director of Hospitality (Remote)

Regional position that will cover: Pennsylvania, Virginia, and North Carolina

Summary

The Regional Director of Hospitality is responsible for providing operational leadership, support, and oversight for hospitality services throughout an assigned region. This role ensures consistent implementation of hospitality standards, service excellence initiatives, regulatory readiness, operational efficiency, and quality outcomes across all assigned facilities.

The Regional Director partners with facility leadership and hospitality teams to support dining services, environmental services, housekeeping operations, guest services, and client experience initiatives while promoting consistency, accountability, and operational excellence.

Essential Duties and Responsibilities

• Provide regional oversight and support for hospitality operations across assigned facilities.

• Monitor compliance with hospitality standards, service expectations, infection control practices, and operational procedures.

• Support Hospitality Managers, Dining Managers, Guest Services Supervisors, and facility leadership in achieving hospitality goals and performance expectations.

• Conduct facility audits, inspections, operational reviews, and hospitality assessments.

• Analyze hospitality performance metrics and implement corrective actions and improvement initiatives.

• Support recruitment, onboarding, training, coaching, and development of hospitality leadership staff.

• Monitor labor utilization, staffing models, purchasing practices, inventory management, and cost-control efforts.

• Collaborate with Executive Directors and operational leadership teams to support hospitality excellence and client satisfaction initiatives.

• Assist with vendor management, contract oversight, and service quality monitoring.

• Ensure readiness for licensing, accreditation, and regulatory surveys.

• Support facility enhancement projects, hospitality initiatives, and operational improvement efforts.

• Must exercise discretion and maintain confidentiality with regard to all company information.

• Completion of all required trainings as designated by the company and accreditation/licensing entities.

• Other duties as assigned.

Supervisory Responsibilities

Provides direct supervision to Hospitality Managers and other hospitality leadership positions as assigned. Provides coaching, mentorship, operational guidance, performance management, and accountability for hospitality operations throughout the assigned region.

Required Qualifications

Licensure, Education, & Experience

• Bachelor's degree in Hospitality Management, Business Administration, Healthcare Administration, Operations Management, or related field preferred.

• Minimum five (5) years of leadership experience in hospitality, environmental services, dining services, facility operations, healthcare operations, or related service industries required.

• Multi-site operational experience preferred.

• Experience managing leaders, budgets, performance metrics, and quality initiatives preferred.

Job Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Knowledge of hospitality operations, dining services, housekeeping, guest services, and environmental services.

• Strong leadership, coaching, and employee development skills.

• Strong organizational, communication, and problem-solving abilities.

• Ability to analyze operational performance and implement improvement initiatives.

• Ability to manage multiple priorities across multiple locations.

• Ability to collaborate effectively with facility and corporate leadership.

Physical Demands

Regular standing, walking, climbing stairs, facility inspections, and regional travel. May occasionally lift up to 25 pounds.

Work Environment

This position operates in healthcare, behavioral health, residential, dining, hospitality, and office environments. Frequent regional travel is required.

Compensation

This position may be subject to state or local wage transparency requirements. Where required by law, a compensation range will be provided. For candidates applying in jurisdictions with such requirements, the applicable range will be disclosed either in this posting or during the interview process. Please note that compensation may vary depending on factors such as geographic location, experience, qualifications, and internal equity. To inquire about the salary range for your specific location, please contact our recruitment team.

The starting compensation for this role is $90,000/year; final compensation will be determined based on skills, experience, and qualifications.