Regional Service Manager

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About Woodgrain:

Woodgrain is one of the top millwork operations in the world, with locations throughout the United States and Chile. With 70 years of quality manufacturing craftsmanship and service, Woodgrain is a top producer of mouldings, doors, and windows, as well as a premier distributor of specialty building products. Woodgrain Inc. is headquartered in Fruitland, Idaho with six divisions and over 45 manufacturing and warehouse facilities in the United States and South America. Since 1954, Woodgrain is proud to be family owned and operated.

Company Overview: Woodgrain Distribution, a Woodgrain Millwork Company, is one of the largest millwork distribution companies in the United States. Our strategy of vertical integration allows us to bring high quality products to the market competitively. With aggressive growth, experienced management, and a passion for perfection, Woodgrain is the industry leader in the millwork business. With over 60 years in the millwork business, Woodgrain continues to build on its tradition of excellence as a market leader.

Regional Manager Position Description: The Regional Manager leads, motivates and manages a remote team of area managers and field service representatives within a clearly defined service territory by driving sales, managing inventory levels and affecting product presentation within high volume big box retail stores for a leading home improvement retailer. This is a remote position that requires 60-70% overnight travel to manage the region. The first 3-6 months will be devoted to intensive training.

Regional Manager Primary job Functions:

• Motivates Area Managers and Store Reps to provide top quality service for their stores.
• Travels to stores on a regular basis with service reps, Area Managers, Big Box Divisional Sales Managers, and Big Box DM’s.
• Serves as “Primary Point of Contact” for Big Box Regional Merchandise Managers and develops relationships with Big Box District Managers in territory.
• Follows market trends in regards to pricing and new products, reports changes in either to National Service Manager
• Ensures that all service initiatives are being carried in accordance with written best practices.
• Regularly visits store locations within assigned markets to make sure they are serviced to our required standards.
• Helps schedule and participates in training at both the store and regional levels.
• Takes care of any service challenges in the stores and keeps the proper personnel informed of any problems being encountered in the field
• Must have exceptional communication skills both oral and written as well as ability to drive excellent results.
• Formally evaluates Area Managers performance on a quarterly basis.
• Hire and train Area Managers and assist in the hiring of Field Service Reps
• Must be proficient in Microsoft Office, with advanced skills in excel.
• Must be proficient in MS Office Suite
• Regular overnight travel is required. Expected travel time is 60-70%
• Directly supervises 5-7 Area Managers and indirectly supervises 60 FSRs
• Must be able to read and understand POG’s and layouts.

Regional Manager Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A Bachelor’s degree or technical undergraduate degree required and/or two to four years of management or supervisory experience.
• Must have exceptional oral and written communication skills (Intermediate Outlook skills)as well as ability to drive excellent results by adapting to changing situations encountered by managing FSRs both in person and remotely while coaching one rep on their route.
• Basic math, statistical and analytical skills are required: requires intermediate Excel skills
• Ability to read, interpret, and execute instructions furnished in written (safety rules, standard operating and maintenance procedures, diagrams) or oral form.
• Frequently required to stand; walk; use hands to finger, handle, or feel;
• Frequently required to repeatedly lift and/or move up to 60 pounds for long periods.
• The noise level in the work environment is usually moderate.
• The work environment is a retail warehouse; Hazards include forklifts, moving freight and other mechanical hazards.

Regional Manager Position Details:

Details: Primarily 40 hours a week, M-F Days. Overtime is a requirement based on territory demands.

Travel: Regular two to three nights per week of overnight travel is required. Hotels and meals will be covered, while mileage will be reimbursed.

Benefits: Woodgrain offers a comprehensive benefits package to include medical, dental, and life insurance, 401k, vacation, and paid holidays.