Remote Call Center Manager

𝐉𝐨𝐛 𝐓𝐢𝐭𝐥𝐞: Remote Call Center Manager

𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: Remote – Work from Home

𝐒𝐜𝐡𝐞𝐝𝐮𝐥𝐞: U.S. Time Zones

𝐓𝐲𝐩𝐞: Full-Time, Permanent

We get a lot of applications, to make sure your application is seen, fill this 3-minute Jotform Application (copy/paste into browser):

https://form.jotform.com/261158613806054

𝐒𝐮𝐦𝐦𝐚𝐫𝐲:

As a Remote Call Center Manager, you’ll oversee day-to-day outbound calling operations, support team performance, and help ensure representatives consistently meet established activity and appointment goals. You’ll work closely with team members through coaching, performance monitoring, and process improvement while helping build a strong remote call center culture.

𝐉𝐨𝐛 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:

• Oversee daily outbound calling activity and team performance.

• Monitor calling volume, appointment results, lead activity, and key performance indicators.

• Coach representatives on communication, script adherence, objection handling, and appointment-setting techniques.

• Conduct regular team check-ins and performance discussions.

• Identify performance gaps and provide actionable coaching to improve results.

• Help ensure representatives follow established calling and CRM procedures.

• Review CRM activity and ensure lead information and call outcomes are accurately recorded.

• Support onboarding and training for new team members.

• Communicate performance expectations and help the team achieve daily, weekly, and monthly goals.

• Identify process improvements that can increase calling efficiency and appointment quality.

• Maintain a positive, accountable, and performance-focused remote team environment.

• Perform other management and support tasks as needed.

𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬:

• Fluent in English with excellent verbal and written communication skills.

• Strong leadership, coaching, and interpersonal abilities.

• Confident and professional communication style.

• Previous experience managing or supervising call center, sales, customer service, or outbound calling teams is strongly preferred.

• Strong understanding of call center performance metrics and activity management.

• Ability to coach team members using clear and constructive feedback.

• Strong organizational and problem-solving skills.

• Comfortable working with CRM and calling systems.

• Reliable primary and backup internet connection and consistent power supply.

• Laptop/PC and smartphone required.

• Ability to manage priorities independently in a remote environment.

• Performance-driven mindset with strong accountability.

• Willingness to participate in training and continuous process improvement.

𝐏𝐞𝐫𝐤𝐬 & 𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬:

• Remote Work: 100% work-from-home setup with stable U.S. shift hours.

• Structured Training: Learn and apply proven call center management and coaching practices.

• Growth Opportunity: Take a leadership role within a growing remote operation.

• Team Culture: Lead a collaborative, fast-paced team focused on performance, development, and excellence.