Remote Care Concierge - Medical Assistant

Remote Care Concierge (Medical Assistant)

Patient Experience | Remote
Employment Type: Full-Time
Start Date: November 30, 2026

About Nsight Health

Nsight Health is transforming how care is delivered through Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Behavioral Health Integration (BHI). We empower healthcare providers to manage chronic conditions using real-time data, AI-enabled technology, and 24/7 clinical support. Our HIPAA-compliant platform connects patients and care teams nationwide—improving outcomes, adherence, and peace of mind. Join a fast-growing, mission-driven team that blends healthcare and technology to make a measurable difference in people’s lives.

Nsight Health — Where Technology Meets Compassion.

Position Summary

As a Remote Care Concierge, you’re the human voice patients reach when it matters most. Our voice AI handles routine calls and hands off the rest to you with a screen-pop showing who the patient is and where they are in their program. From there, you finish the job on the same call: enrolling, setting up devices, educating, troubleshooting, re-engaging, or retaining the patient.

You’ll start by certifying in Onboarding, Adherence, and Support, then add Enrollment and Retention on the floor. You earn one monthly productivity bonus across every intent you’re certified to handle, so every new certification grows your earning potential.

AI Fluency Requirement - Non-Negotiable

Nsight Health is an AI-first organization. Every team member is expected to actively use AI tools in their day-to-day work - not as a novelty, but as a core productivity multiplier. This role requires genuine curiosity about AI, comfort experimenting with tools like Claude, ChatGPT, and workflow automation platforms, and the judgement to know when AI helps and when it doesn’t. If AI makes you uncomfortable, this is not the right role.

Key Responsibilities

• Intent-Based Call Handling: Read the AI-generated case and screen-pop, identify where the patient is in their program, and complete the next step on the same call for any intent you are certified on

• Patient Onboarding: Lead onboarding sessions with newly enrolled patients by phone or video; explain the purpose of remote monitoring and guide patients through unpacking, setting up, and connecting their devices (e.g., blood pressure cuffs, scales, glucometers, pulse oximeters)

• Initial Setup, Education, and Medication Review: Complete initial setup and education documentation and the medication review during the onboarding call so no follow-up is routed to another team

• Proactive Adherence Outreach: Conduct outbound outreach to patients who are behind on readings; educate, resolve barriers, and return them to consistent daily use

• Interactive Communication: Perform Interactive Communication calls that assess patient status and maintain program eligibility

• Outreach Prioritization: Prioritize outreach based on adherence status and campaign requirements, and coordinate with AI outreach so patients are not double-contacted

• Patient Support: Resolve inbound product, service, device, and account inquiries across phone, email, and chat; process device replacements, re-shipments, and gateway re-links per SOP

• Enrollment (upon certification): Make outbound calls to warm and hot leads on behalf of the patient's own doctor—no cold-calling; educate, handle objections, and enroll patients; meet daily and weekly enrollment goals

• Retention (upon certification): Own inbound and outbound conversations with patients at risk of disenrollment; identify the root cause of dissatisfaction and resolve it with a benefit-focused response

• Accurate Documentation: Document all patient interactions, outcomes, and follow-ups in the Electronic Health Record (EHR) and CRM in real time, including the elements required for billing

• Clinical Escalation: Escalate clinical concerns to the appropriate care team and unresolved technical or billing issues to the appropriate internal team, keeping the patient informed

• Goal Attainment: Meet or exceed daily and monthly productivity targets for every intent you are certified on

• Positive Team Contribution: Actively contribute to a collaborative, supportive, and positive work environment, sharing knowledge and best practices with colleagues

• Uphold Nsight Culture: Embody and promote Nsight Health's core values of positivity, patient-centricity, and innovation in all interactions

• Maintain compliance with company policies and applicable regulations

• Perform other duties as assigned

Qualifications

Required:

• Active Medical Assistant (MA) certification

• An optimistic, energetic, and warm phone presence, with a clear and confident speaking voice and the ability to carry a natural conversation

• Strong active listening skills, with the ability to adjust tone, pace, and approach to the patient in real time

• A genuine passion for patient engagement and education, with the ability to explain technical information clearly to individuals with varying levels of technical literacy

• Goal-driven, with the motivation to meet performance targets tied to a productivity bonus

• Strong organizational skills and attention to detail, with the ability to follow established SOPs, scripts, and documentation standards

• Ability to thrive in a very high-volume environment and manage approximately 100 or more patient contacts per day across intents while maintaining a positive and helpful demeanor

• Proficiency in using computers and navigating multiple software applications simultaneously (EHR, CRM, softphone, chat) while speaking with a patient

• Self-motivated and able to work independently and effectively in a remote environment

• High school diploma or equivalent

• Demonstrated AI fluency — actively uses tools such as Claude, ChatGPT, or workflow automation in daily work

Preferred:

• Service-industry or face-to-face customer experience (e.g., serving, bartending, hospitality, retail, front desk)

• Bilingual in English and Spanish (bilingual pay offered; proficiency is tested)

• Previous experience in a healthcare setting, particularly in patient education, telehealth, telephonic outreach, or remote patient monitoring

• Previous sales, enrollment, or retention experience, including objection handling

• Familiarity with common medical devices such as blood pressure monitors, scales, and glucometers

• Prior experience in a contact center environment is a plus but is not required

Work From Home Requirements

• Minimum internet speed of 50 Mbps download / 10 Mbps upload

• Hardwired internet connection required

• Speed test submission required during the offer process

• Private, HIPAA-compliant workspace

Schedule

• 2 Shifts available:

  • Monday - Friday 9:00 am - 6:00 pm EST

  • Monday - Friday 10:00 am - 7:00 pm EST

Training Requirements

All new hires must complete a comprehensive training program:

• Duration: Four weeks

• Schedule: Monday through Friday, 9:00 AM – 6:00 PM EST

• Attendance is mandatory to ensure readiness prior to independently supporting patients.

Compensation & Benefits

• Competitive base pay with a range of $18.00-$22.00/hr, depending on location

Shift Differentials:

• Evening Differential: +$1.50/hour for hours worked after 7:00 PM

• Late-Night Differential: +$2.00/hour for hours worked after 10:00 PM

• Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday

Shift differentials are paid in addition to base hourly wages and reflected in the applicable payroll cycle.

Additional Compensation (If Applicable):

• Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout.

• Monthly Bonus Potential: To be determined

• 5% Bilingual Pay Allowance

Benefits Include:

• 11 Paid Company Holidays annually

• Paid Time Off (PTO)

• Medical, Dental, Vision, and supplemental insurance options

• 401(k) Plan with 3.5% Company Match

• Company-provided equipment

Join Our Mission-Driven Team

At Nsight Health, you’ll be part of a fast-growing organization that sits at the intersection of healthcare, technology, and compassion. We’re looking for people who care deeply about improving patient lives and building the future of connected care.

Our team culture is collaborative, agile, and purpose-driven. Every role—from clinical operations and customer success to marketing, technology, and leadership—directly contributes to improving how healthcare organizations care for their patients.

Recruitment Fraud Alert

Nsight Health takes candidate safety seriously. Please be aware that fraudulent individuals may impersonate our recruiters or employees and offer fake employment opportunities.

All legitimate interviews with Nsight Health are conducted through our formal hiring process, and employment offers are only extended after candidates have successfully completed required interviews and evaluations. Official employment offers are communicated by a member of our team via a scheduled phone call. We will never offer employment without first meeting with you through our established hiring procedures.

If you receive a suspicious email, text message, or job offer claiming to be from Nsight Health, please verify its authenticity by contacting us directly through our official website or careers page.

Nsight Health is not responsible for offers or communications made by unauthorized individuals claiming to represent our organization.