Remote Client Engagement Representative

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𝐉𝐨𝐛 𝐓𝐢𝐭𝐥𝐞 : Remote Client Engagement Representative

𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: Remote – Work from Home

𝐒𝐜𝐡𝐞𝐝𝐮𝐥𝐞: U.S. Time Zones

𝐓𝐲𝐩𝐞: Full-Time, Permanent

𝐒𝐮𝐦𝐦𝐚𝐫𝐲:

We are hiring a Remote Client Engagement Representative to build positive relationships with prospective clients through outbound calls and professional communication. You will introduce appointment opportunities, explain relevant details, respond to questions, and schedule interested clients with the appropriate representative. The role requires strong interpersonal skills, consistency, and the ability to manage a high volume of daily interactions.

𝐉𝐨𝐛 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 :

- Contact approximately 350–450 prospective clients each day.

- Introduce available appointment opportunities in a clear and engaging manner.

- Build rapport and establish trust during initial conversations.

- Follow approved scripts while adapting naturally to client responses.

- Handle basic objections and questions with professionalism.

- Determine client interest and schedule qualified appointments.

- Enter accurate call notes, outcomes, and lead statuses in the CRM.

- Follow up with clients when additional communication is required.

- Meet assigned activity, appointment, and quality targets.

- Participate in coaching sessions and team meetings.

- Maintain a positive client experience throughout the outreach process.

- Perform other engagement and support duties as assigned.

𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬:

- Fluent English with excellent verbal communication.

- Friendly, confident, and professional phone manner.

- Strong interpersonal, listening, and relationship-building skills.

- Comfortable conducting frequent outbound calls.

- Ability to follow scripts and communicate information clearly.

- Reliable primary and backup internet and consistent electricity.

- Laptop or desktop computer and smartphone required.

- Strong organization and ability to manage daily responsibilities.

- Self-motivated and comfortable working independently.

- Previous experience in customer engagement, sales, appointment setting, or call center work is helpful but not required.

- Open to training, coaching, and performance feedback.

- Accurate and detail-oriented when updating CRM records.

𝐖𝐡𝐚𝐭 𝐖𝐞 𝐎𝐟𝐟𝐞𝐫:

- Fully remote work-from-home role.

- Structured training from experienced U.S.-based professionals.

- Ongoing coaching and practical support.

- Opportunities for professional growth and advancement.

- Collaborative, energetic, and fast-paced team environment.