Remote Customer Service Representative II

Remote Customer Service Representative II Company: Insite Collective Research About Insite Collective Research Insite Collective Research is a survey-research, affiliate-partnership, and workforce-development organization focused on creating opportunity through insight. We support survey companies, participants, candidates, and partners through engagement, training, onboarding, communication, and customer support initiatives. Position Overview This remote role serves as a primary point of contact for venders, clients, and partners. Representatives provide support through phone, email, and CRM platforms, while ensuring a positive client experience. Key Responsibilities • Respond to inquiries through incoming calls. • Resolve vender concerns and client issues. • Maintain accurate CRM documentation. • Escalate complex issues appropriately. • Meet quality, productivity, and customer satisfaction metrics. • Communicate professionally with internal and external clients. • Promote a positive vender and client experience. Qualifications • High school diploma or equivalent. • Strong written and verbal communication skills. • Customer service, support, retail, call center, hospitality, or related experience preferred. • Ability to work independently in a remote environment. • Computer literacy and CRM proficiency. • Strong problem-solving, conflict-resolution, and multitasking skills. Remote Requirements • Desktop or Laptop Computer must be PC or MAC (Chromebooks, etc are not permitted) • Opera GX Browser required (Training modules not fully supported by Chrome or Internet Explorer) • Processor: i5 or newer (or Ryzen 5+) Minimum 2ghz • Minimum 8GB RAM. • High Speed Internet Access with 10MBPS Down and 2MBPS Upload or better Preferred Skills • Empathy and active listening. • Time management and self-discipline. • Adaptability. • Technical troubleshooting. • Documentation accuracy. Compensation & Benefits • 24.15hr + Bonus • Ongoing training. • Career advancement opportunities. • Performance-based development pathways. Equal Opportunity Statement Insite Collective Research is committed to providing equal employment opportunities and fostering an inclusive workplace.