Remote Customer Success Associate

Role: Customer Success Associate focused on helping customers optimize their use of Robin’s platform.

Responsibilities: Collaborate with Strategic Customer Success Managers and key accounts to develop and execute success plans, build relationships across various stakeholder levels, present and teach users, and work with Product, Marketing, and GTM teams to identify opportunities and improve customer experience.

Qualifications & Skills: Strong relationship and project management abilities, experience in developing customer success strategies, proficiency with SaaS and CRM tools, excellent organizational and communication skills, and the ability to advocate customer needs internally.

Core Values: Drive, innovate, adapt, and unite through proactive work, creative problem-solving, flexibility, and effective collaboration.

Benefits & Perks: Medical, dental, vision insurance, 401k with match, stock options, paid parental leave, flexible vacation, professional development stipend, recognition programs, and diversity commitment.