Remote Customer Success Director (Staffing & BPO)

The Director of Customer Success leads a high-performing team responsible for driving value realization, retention, and expansion across complex enterprise accounts.
They oversee the entire post-sales lifecycle—from onboarding to renewal—ensuring operational excellence and measurable ROI aligned with business priorities such as risk, compliance, and customer experience.
Key duties include defining and executing vertical strategies, building and mentoring diverse teams, establishing value frameworks with KPIs, and owning renewal and retention metrics.
They ensure successful onboarding, drive account advocacy, and foster cross-functional partnerships with Product, Sales, Support, and Implementation teams to deliver exceptional customer outcomes.
Additional responsibilities involve designing operational models, managing budgets, and leading process innovation.
Qualifications include a bachelor’s degree, 3+ years in account management, 2+ years leading teams, and experience managing high-value accounts.
The role requires excellent communication, strategic thinking, and relationship-building skills, with remote work flexibility and up to 25% travel.