Remote Customer Success Manager

Role Overview

The Customer Success Manager is responsible for managing a portfolio of customers, ensuring successful deployment, adoption, and renewal of solutions. They build long-term relationships, drive customer loyalty, and identify upsell and cross-sell opportunities. The role requires proactive communication, documentation, and execution of renewal strategies, along with managing resources to meet usage and adoption goals.

Key Responsibilities

• Maintain regular, proactive communication with customers
• Lead renewal strategies and manage customer engagement
• Track and report on customer usage, adoption, and renewal metrics
• Participate in onboarding and support customer requests
• Refine Customer Success processes and standards

Qualifications & Skills

• Experience in nonprofit fundraising, donor relations, or prospect management
• Passion for working with nonprofit organizations
• Strong customer service, communication, and presentation skills
• Self-motivated, detail-oriented, with excellent time management
• Ability to problem-solve creatively and adapt in a fast-paced environment
• Willingness to take on greater responsibility and contribute to team goals