Remote Senior Customer Success Manager

Role Overview: The Enterprise Customer Success Manager (CSM) manages a portfolio of 12–15 mid-market accounts, primarily Credit Unions, valued between $100K–$300K ARR.

Responsibilities: Own onboarding, drive adoption, ensure long-term success, and identify growth opportunities. Build executive relationships, lead implementation and strategic reviews, and collaborate with internal teams to address customer challenges. Progress towards customer expansion and deepen engagement through data-driven insights and high-impact meetings.

Qualifications & Skills: 5+ years in customer success, SaaS, fintech, or consulting; experience managing complex B2B accounts; excellent stakeholder management, technical fluency, and ability to influence senior decision-makers. Resilience, ownership mindset, and strong cross-functional collaboration are essential.

Key Duties: Facilitate onboarding, support adoption, lead strategic reviews, identify expansion opportunities, and act as a trusted advisor.

Benefits: Remote work, off-site events, flexible PTO, stock options, home office budget, travel allowance, and comprehensive health coverage.

Focuses on delivering value, fostering relationships, and supporting account growth in a dynamic environment.