Remote Customer Support Agent

𝐉𝐨𝐛 𝐓𝐢𝐭𝐥𝐞: Remote Customer Support Agent

𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: Remote – Work from Home

𝐒𝐜𝐡𝐞𝐝𝐮𝐥𝐞: U.S. Time Zones

𝐓𝐲𝐩𝐞: Full-Time, Permanent

We get a lot of applications, to make sure your application is seen, fill this 3-minute Jotform Application (copy/paste into browser):

https://form.jotform.com/261158613806054

𝐒𝐮𝐦𝐦𝐚𝐫𝐲:

As a Remote Customer Support Agent, you’ll communicate with prospective and existing customers by phone, provide clear information, and help direct qualified prospects toward appointment opportunities. You’ll use established communication procedures and CRM tools while delivering a professional customer experience from a fully remote setting.

𝐉𝐨𝐛 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:

• Make outbound calls and communicate with customers and prospective clients using our CRM and dialer system.

• Provide clear and professional information about available services.

• Follow established scripts and customer communication procedures.

• Listen carefully to questions and respond appropriately.

• Handle common questions and objections professionally.

• Identify appropriate appointment opportunities when applicable.

• Schedule qualified appointments using internal scheduling tools.

• Accurately document customer interactions and call outcomes in the CRM.

• Maintain accurate customer and lead information.

• Work toward established activity and performance expectations.

• Participate in coaching sessions and team check-ins.

• Perform other support tasks as needed.

𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬:

• Fluent in English with excellent spoken communication skills.

• Strong customer service and interpersonal abilities.

• Professional and patient phone presence.

• Strong listening and problem-solving skills.

• Ability to communicate information clearly and accurately.

• Strong attention to detail when documenting interactions.

• Reliable primary and backup internet connection and consistent power supply.

• Laptop/PC and smartphone required.

• Ability to stay organized and focused while working remotely.

• Previous customer support, customer service, call center, sales, or appointment-setting experience is a plus but not required.

• Willingness to follow training and accept constructive feedback.

𝐏𝐞𝐫𝐤𝐬 & 𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬:

• Remote Work: 100% work-from-home setup with stable U.S. shift hours.

• Structured Training: Learn professional customer communication and support processes.

• Growth Opportunity: Build transferable customer service and communication skills.

• Team Culture: Join a collaborative and fast-paced remote team focused on service excellence.