Remote Customer Support Specialist and Sales Department

Remote Content & Customer Support Specialist and Sales Department

Aladinia is a leading international retailer specializing in unique gift experiences. Founded in Barcelona in 2009, we are the market leader in Spain and are rapidly expanding in France. As part of our continued growth, we are seeking a highly motivated Customer Support Specialist to join our dynamic remote team.

This position offers excellent opportunities for career growth and professional development.

What You’ll Do

As a key member of our team, you will be responsible for providing top-notch support to our customers and partners.

Customer & Partner Support:

• Deliver exceptional customer service via phone, email, and chat by addressing inquiries and resolving issues quickly and effectively.
• Assist our partners with any questions or support they may require.

Core Responsibilities:

• Resolve customer inquiries.
• Address customer issues.
• Track shipments.
• Manage refunds.
• Respond to supplier inquiries.
• Communicate with suppliers.
• Customer Service & Query Resolution: Resolution of customer inquiries, issues, and complaints
• Shipment & Order Tracking
• Refund Management
• Supplier Communication: Handling vendor inquiries and maintaining ongoing supplier communication
• New Business Outreach: Initiating contact with prospective clients
• Account Acquisition: Client prospecting and new account acquisition
• Client Advisory Services: Providing guidance and advisory services to new clients

What We Offer:

• Fully remote position – work from anywhere!
• Competitive salary: €800/month.
• Work schedule (Argentina time): Monday to Friday, 7 am - 3.30 pm (with a 30-minute lunch break).
• An exciting opportunity to be part of a fast-growing international company with ample potential for future development.

What We’re Looking For:

• Professional experience as a Call Center Agent
• Professional Sales Experience
• Native or fluent Spanish speaker with excellent written and verbal communication skills.
• Proficient in English (business level) for internal communication and occasional tasks.
• Self-motivated, organized, and comfortable working remotely.

Minimum experience:

• At least 2 years

Preferred Skills (Not Required, but a Plus):

• Previous experience in customer service, particularly phone, email, or chat support.
• Knowledge of French for occasional communication with the French team or customers.

Why Join Aladinia?

At Aladinia, we are passionate about creating memorable experiences for our customers. Join a friendly, forward-thinking team where your contributions are valued. Enjoy the flexibility of remote work while being part of a fast-growing company in the gift experience industry.