Remote E-Billing Analyst

Rate: $26.00-$28.00/hour Monday-Friday, 8:30am-5:30pm Position summary The e-Billing Analyst will be responsible for all aspects of invoice submissions via various e-billing platforms and resolving e-billing issues for the law firm's e-billed clients. Excellent communication and a high level of professional service to management, attorneys and other staff is required to succeed in this role. Must have a high level of customer service, professionalism, and interpersonal skills. The role requires various interactions with all levels of management, amid a fast-paced, deadline driven environment. Job qualifications Associate Degree or advanced degree preferred with concentration in Business, Accounting, or Finance. Commensurate experience may be considered in lieu of education, based upon candidate’s overall employment history Minimum two years of hands-on e-Billing experience in a law-firm or professional organization required. Four years of experience preferred. Aderant, Elite, LawTime (or equivalent) legal accounting software experience. Hands on familiarity with multiple e-billing vendor systems and outside counsel guidelines. Strong technology and office skills, including advanced proficiency in Excel, Word and Outlook, and ability to create, edit, and present complex data, analyses, and ad hoc reports. Excellent written and verbal communication skills along with an aptitude for working with numbers and being a team player. Detail-oriented with a customer service approach and attitude for problem-solving. Anticipate work needs, organize workflow; follow through with minimal direction and follow up independently Multi-task, use time efficiently and perform professionally and at a high level under tight deadlines and in a fast-paced ever-changing work environment, and successfully prioritize and adapt to changing demands. Flexibility to adjust to varied situations and possibly work weekends or evenings as needed. Able to influence/steer at a senior and executive level within and outside client groups Supervision Number and title(s) of direct reports (if any): N/A Received: Financial Support Service Manager, Financial Support Services Supervisor, Account Manager, or Account Supervisor Job relationships Internal: This position works closely with the Financial Support Services team External: Clients Job duties (* denotes an “essential function”) *Work directly with the client’s E-billing Manager on any ad-hoc e-bill related management/client requests *Responsible for the submission of electronic invoices and accruals to clients on monthly basis, overseeing the transition of clients to e-billing, and providing follow-up support to attorneys, and clients in all aspects related to electronic billing *Handle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission process *Act as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter support *Liaise with billing attorney/secretary, and client representatives in the resubmission of invoices; ensure corrective action is in place for future submissions *Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications; ensure all relevant information is updated and correlated in the firm's billing system *Work collaboratively with department's supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systems Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices Promote effective work practices, working as a team member, and show respect for co-workers Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years. Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments. We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization. It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.