Remote Front Desk Agent (English/Spanish)

Remote Front Desk Agent

Location: 100% Remote

Schedule: Monday–Friday, 9:00 AM–5:00 PM New York time

About the Position

We are looking for a friendly, professional, and customer-oriented Front Desk Agent to join one of our healthcare projects.

In this role, you will be responsible for handling incoming calls, assisting clients and prospective customers, managing inquiries, and ensuring timely follow-up with leads. You will serve as one of the first points of contact, making excellent communication skills, organization, and a customer-focused approach essential.

The ideal candidate is fluent in English and Spanish, with Russian language skills considered a plus. They should be comfortable handling a high volume of calls, managing multiple inquiries, and maintaining accurate records in the CRM system.

Requirements

• Fluency in spoken and written English and Spanish.
• Russian language proficiency is a plus.
• Good computer skills, including Gmail and CRM systems (Bitrix24).
• Excellent verbal communication and interpersonal skills.
• Strong customer service and problem-solving abilities.
• Excellent organizational skills and attention to detail.
• Ability to multitask and handle a high volume of calls.
• Previous call center or customer support experience is a strong advantage.
• Own computer and reliable internet connection.
• Self-motivated, responsible, and able to work independently.

Responsibilities

• Receive and manage incoming calls, addressing callers' questions and concerns professionally.
• Handle inquiries through English, Russian, and Spanish phone support lines.
• Manage and track leads in the Bitrix24 CRM system.
• Follow up with prospective clients who submit requests through the website.
• Provide professional and friendly customer service to clients and prospective customers.
• Accurately document calls, inquiries, and client interactions in the CRM system.
• Coordinate with other team members and departments to ensure smooth communication and service delivery.
• Address and resolve client concerns and complaints in a professional manner.
• Ensure timely follow-up on pending inquiries and requests.

What We Offer

• Fully remote work arrangement.
• Guidance and support from an experienced manager.
• Seven days of paid annual vacation after one year of employment.
• Employee recognition bonus system.
• Access to professional development courses through popular online learning platforms.
• Necessary work equipment and software, including an IP phone, CRM, virtual fax, SMS service, and VPN.
• Accessible management and an open communication culture.
• Equal employment opportunities regardless of age, gender, or nationality.
• Opportunities to develop professional skills in communication, customer service, problem-solving, adaptability, and time management.

How to Apply

Please send your resume in English to career@fdhagro.com, along with a brief cover letter.

We look forward to hearing from you!