REMOTE | German-speaking Healthcare Customer Support Specialist

• Remote within the territory of Portugal
• Remote interview
• No experience required

As a Customer Support Specialist, you will provide customer care and technical assistance to patients, helping them with product-related questions, orders and device usage.

What you will do:

• Provide customer care and technical support via phone, email, chat and SMS
• Assist patients with the use of medical devices and accessories
• Troubleshoot product and technical issues
• Manage orders, renewals and customer documentation
• Provide professional and empathetic support in sensitive situations
• Follow established procedures and guidelines to ensure high-quality service

What you need:

• Fluent German, both written and spoken
• Solid B2+/C1 level of English
• Strong communication and customer service skills
• Good problem-solving and organisational skills
• Ability to manage large amounts of information and follow procedures
• Experience in healthcare or technical support is a plus

What we offer:

• Remote work within Portugal
• Base salary: €1,100 gross/month x14
• Complexity bonus: €150 gross (paid in 11 months)
• 6-month contract
• Full-time position
• International working environment

Schedule: Monday to Sunday, on rotational shifts, with two rotational days off. This is a 24/7 operation, and occasional night shifts between 22:00 and 07:00 may be required.

Apply now!

We're hiring on behalf of a leading global outsourcing company working within customer/technical support and content moderation roles in Portugal. You'll sign directly with the Portuguese employer. As Real Recruitment Solutions, we guide you through the interview process—providing details on the role, salary, and conditions—offering advice and support at every step to help you secure a job you'll be happy with.

By submitting your application, you hereby consent, in accordance with Articles 6 and 7 of the General Data Protection Regulation (EU) 2016/679 (GDPR), to the processing of your personal data for the purposes of current and future recruitment processes conducted by our company and by our clients. You retain the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.