Remote Operations & Practice Coordinator (Dental Group)

Job spec-

- Answering calls

- Creating reports on calls received, eg putting this information onto a spreadsheet

- Discussing different treatment types with a patients- eg- Invisalign, whitening, composite bonding, implants, crowns, dentures, white fillings

- Scheduling appointments with suitable clinicians

- Monitoring appointment diaries to ensure they are booked up

- Triage patients to book NHS or private appointments

- Ensuring private dentists diaries are fully booked

- Follow up calls with patients, eg if they could not schedule an appointment as they did not have their diary call them back

- Tracking patients that need to be called back

- Communicating with other team members to discuss bookings, patient queries

- Having catch ups regularly with senior management

- Responding to patient email enquiries for scheduling appointments

- Responding to patient emails

- Responding to complaints and resolving patient complaints

- Google reviews

- Discussing finance options with patients

- Completing finance paperwork with patients

- Having knowledge of the practices private prices

- Advertising on social media

- Process payments over the telephone where applicable, following data protection and payment security procedures.

- Meet individual and team performance targets, including call quality, response times, and patient satisfaction

- Book, amend, and cancel patient appointments using the practice management system

- Manage emergency appointment requests and prioritise patients appropriately

- Maintain patient confidentiality and comply with GDPR