Remote PMO Senior Quality Analyst (VA ESOM)

Overview

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring for a PMO Senior Quality Analyst to support the VA ESOM contract. The analyst will lead quality analytics, data representation, and executive reporting across the ESOM Program. The analyst will ensure deliverables and performance data meet contractual requirements, established standards, and client expectations while providing senior leaders with reliable insights for program decisions.

This role requires an expert in data visualization and storytelling who can turn complex operational data into clear dashboards, executive briefings, and actionable recommendations. The analyst will interact regularly with senior Kentro and government executives, lead performance discussions, and advise on quality risks, priorities, and improvement opportunities.

Location: Remote - This position can be performed remotely within the United States and will support Eastern Time working hours.

Compensation Range: The anticipated base salary range for this position is $100,000 –$115,000 annually and reflects Kentro’s good-faith expectations at the time of posting. Final compensation is determined based on the role’s requirements, relevant skills, experience, education, certifications, work location, applicable security clearance requirements, market conditions, internal equity, and contract requirements.

This Job Description reflects the primary duties of the role; however, it is not intended to be all‑inclusive. Team members may be asked to take on additional responsibilities in alignment with customer expectations, business needs, and Kentro’s culture of collaboration and adaptability.

Responsibilities

• Lead quality reviews of high-impact program deliverables against contractual requirements, acceptance criteria, approved templates, and quality standards; resolve complex findings with delivery owners.
• Design and maintain executive Power BI dashboards, scorecards, and visual reports that clearly represent program performance, quality, service delivery, and customer outcomes.
• Translate complex data into concise executive narratives that explain what changed, why it matters, business impact, and the decisions or actions required.
• Establish quality and delivery KPIs, targets, thresholds, and common definitions; connect operational measures to contractual commitments and program objectives.
• Present regularly to senior Kentro and government executives in recurring performance reviews and ad hoc briefings; answer questions, explain assumptions, and defend analytical conclusions.
• Engage senior stakeholders to clarify decision needs, agree on reporting priorities, communicate emerging risks, and follow through on executive requests and commitments.
• Integrate and validate data from multiple sources; govern data models, calculation logic, refresh processes, access controls, and source-to-report traceability.
• Perform trend, variance, root-cause, and scenario analysis; distinguish evidence from assumptions and communicate uncertainty, limitations, and emerging risks.
• Develop executive presentations and decision briefs that frame options, tradeoffs, recommendations, accountable owners, and next steps for leadership action.
• Lead corrective-action reviews, quality gates, and readiness discussions; escalate unresolved risks and verify the effectiveness of corrective and preventive actions.
• Maintain inspection-ready deliverables and supporting evidence; support internal audits, customer reviews, and contractual performance assessments.
• Standardize and automate recurring analytics and reporting using approved tools while preserving validation, human review, and appropriate data safeguards.
• Mentor analysts in data visualization, metric design, quality review, and executive communication; peer-review dashboards and briefings for accuracy and clarity.
• Improve PMO quality processes, reporting standards, and knowledge reuse; measure improvement outcomes and support Customer Satisfaction priorities.

Qualifications

• Bachelor's degree in business administration, quality management, information systems, data analytics, project management, or a related field; equivalent relevant experience may be considered.
• At least 7 years of relevant experience in quality assurance, PMO or project controls, performance analytics, or a related field, including at least 3 years developing executive dashboards and regularly presenting to senior leaders.
• Strong command of quality assurance and quality control practices, including root-cause analysis, corrective actions, audit readiness, deliverable governance, and performance measurement.
• Expertise in data representation, visualization, and storytelling, demonstrated through executive dashboards and presentations that use appropriate charts, clear comparisons, accessible design, and actionable insights.
• Advanced Power BI proficiency, including interactive dashboard design, refresh management, and report validation; advanced Excel and PowerPoint skills.
• Demonstrated ability to interact confidently with senior executives, facilitate recurring briefings, respond to challenging questions, and communicate risks and recommendations with sound judgment.
• Experience translating executive reporting needs into trusted metrics and integrating, reconciling, and validating data from multiple sources; ability to explain assumptions and limitations.
• Strong writing, stakeholder management, and prioritization skills; ability to work independently, influence cross-functional teams, mentor peers, and handle sensitive information with discretion.
• Working proficiency with Microsoft Word, Teams, and SharePoint for collaboration, document control, and program reporting.

 Preferred Qualifications: 

• Experience establishing enterprise dashboard governance, shared semantic models, KPI catalogs, data-quality controls, and reusable reporting standards.
• Experience preparing briefings for executive steering committees, program reviews, or government leadership that inform prioritization, resource allocation, or corrective action.
• SharePoint/Knowledge Management proficiency, including organizing document libraries, metadata and taxonomy, version control, permissions, and searchable knowledge repositories; maintaining SOPs, lessons learned, and content review cycles.
• Experience with Power Apps and delivery platforms such as Jira and Microsoft Project.
• Proficiency with SQL, API-based data integration, or statistical analysis tools to combine enterprise data and support deeper diagnostic or predictive analysis.
• Experience supporting federal contracts, preferably the Department of Veterans Affairs, including contractual performance reporting, Section 508 accessibility, and controlled-data requirements.
• Relevant certifications or advanced training in Power BI, data analytics, quality management, ITIL, Lean Six Sigma, or project management; familiarity with ISO 9001 or CMMI.
• Experience applying governed AI-assisted analytics or workflow automation with appropriate human oversight, privacy, and security controls.

Clearance Requirement:

• US Citizen or Lawful Permanent Resident (Green Card)
• Willing and able to obtain and maintain Public Trust Clearance
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
  • If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the job link and then click the blue “Apply” button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance.

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.

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