Remote Technical French Customer Support Specialist

Technical French Customer Support Specialist

Looking for a remote opportunity in Portugal where you can combine your technical skills with customer support?

We're hiring Native French speakers with B2 English to join an international customer support team in a Technical Customer Support role.

Work model: Remote from Portugal

French: Native

English: B2

Technical knowledge: Required

Salary: Competitive salary + performance bonus

Office visit: Porto office once every 3 months

Your Responsibilities

Provide technical support to customers via phone, email and/or chat

Troubleshoot technical issues and guide customers through solutions

Analyze problems and identify the best resolution

Escalate complex technical cases when necessary

Maintain a high level of customer satisfaction and service quality

Collaborate with internal technical and operational teams

Requirements

Native-level French

B2 English

Previous customer support or technical support experience

Good technical understanding and troubleshooting skills

Strong communication and problem-solving abilities

Comfortable working remotely and independently

Based in Portugal and available to visit Porto once every 3 months

What We Offer

Remote work from Portugal

Competitive salary

Performance bonus

International working environment

Regular Porto office visits every 3 months

Opportunity to develop your technical and customer service skills