Remote Workers (Visa)

About the Role:

We are looking for a Remote Visa Consultant who will be responsible for assisting clients with visa applications, providing accurate visa information, reviewing documents, and guiding clients through the visa application process from consultation to submission. The ideal candidate should be confident communicating with clients, comfortable working independently, and able to deliver excellent customer service remotely.

Key Responsibilities:

• Attend to client inquiries and provide professional visa consultation via calls, WhatsApp, email and other channels.
• Assess clients’ travel plans and recommend suitable visa options based on their needs.
• Provide clients with accurate information on visa requirements, application processes and documentation.
• Review clients’ documents to ensure they are complete, accurate and meet the required standards.
• Assist clients with completing visa application forms and preparing supporting documents.
• Coordinate and follow up on visa applications from documentation stage to submission and decision.
• Keep clients updated on the progress of their applications.
• Liaise with relevant embassies, visa application centres and other travel partners where required.
• Maintain proper records of client information, applications and follow-ups on the company’s CRM/system.
• Follow up with leads and convert inquiries into paid visa consultations/applications.
• Meet assigned sales and application targets.
• Handle client concerns professionally and escalate complex cases when necessary.

Requirements:

• Previous experience in visa processing, visa consultancy, travel consulting or a related role is an advantage.
• Good understanding of visa application processes and documentation.
• Strong research and information-gathering skills.
• Excellent written and verbal communication skills.
• Good customer service and client relationship management skills.
• Must be comfortable working remotely and independently.
• Must have a personal laptop in good working condition.
• Must have reliable internet access.
• Must have a dedicated and professional workspace/home setup suitable for remote work and client calls.
• Must be comfortable using a laptop, email, WhatsApp, Google Workspace, CRM systems and other digital platforms.
• Good attention to detail, especially when reviewing client documents.
• Strong follow-up, organisation and time-management skills.
• Ability to work with minimal supervision and meet deadlines/targets.
• Ability to handle confidential client information professionally.

Benenfits:

• Competitive Salary
• Learning and growth opportunities