Rent Advisor
You’ll be part of a team dedicated to making housing simple and accessible, where empathy, collaboration and innovation sit at the heart of everything we do - Apply Now!!
Do you thrive on helping people overcome financial challenges and regain stability? Are you confident having sensitive conversations and guiding customers to positive outcomes? Do you want a role where your work directly supports people to sustain their homes?
As a
Rent Advisor
, you’ll play a crucial role in supporting tenants to manage their rent accounts and avoid falling into debt. Working as part of a supportive team, you will proactively engage with customers, helping them find sustainable solutions tailored to their individual circumstances.
This is more than a collections role — it’s about
making a meaningful impact
, ensuring tenants can maintain their homes while contributing to reducing overall rent debt across the organisation.
Location: Riduna Park (Woodbridge base)
travel to other Flagship offices will be required
Hours: Full Time - 37 hpw
Contract: Permanent
What You’ll Be Doing
proactively contacting tenants who have missed payments or may be at risk of rent debt
supporting customers to complete income and expenditure assessments to understand their situation
creating realistic, tailored
action plans
to help tenants get back on track
managing cases through to resolution, maintaining ongoing dialogue and support
providing guidance on
welfare benefits
and assisting with applications
signposting customers to external support and advice agencies where appropriate
keeping accurate records of all interactions and actions taken
working collaboratively with colleagues to resolve wider issues (repairs, anti-social behaviour, etc.)
What You'll Bring
experience in a
customer-focused role
(telephone or face-to-face)
strong communication skills with the ability to
handle sensitive or challenging conversations
good numeracy and literacy skills
ability to stay calm and
de-escalate difficult situations
strong organisational skills with the ability to
prioritise workload using data and insight
proactive and solution-focused approach
Desirable
experience in
debt recovery, financial support, or housing
For full details on the role and its responsibilities,
click here to view the Rent Advisor - The Part I Play document.
What We Offer
competitive salary of £29497.50 per annum
25 days holiday + bank holidays (increasing to 28 days after 5 years service)
the chance to build strong
communication and influencing skills
exposure to the
housing sector and regulated environment
opportunities to
review processes and influence improvements
a role where your work genuinely
changes lives and supports communities
For information on the full benefits package on offer -
click here.
How to apply
To apply please click "apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you’re the right person for the job.
Important information
Closing Date:
14th August 2026 (Midnight)
First Interview Date:
to be confirmed
About Us
Flagship-Housing is part of
Bromford Flagship Livewest
. By joining us, you become part of a one of the largest housing providers in the UK - delivering community-focused services across the East, Central and South West of England. We manage approximately 120,000 homes, serving around 300,000 customers, and with firm ambitions to deliver an additional 50,000 new homes by 2040.
Division
Housing
Locations
Riduna Park, Melton
Remote status
Hybrid
Yearly salary
£29,497.5
Employment type
Full-time