[REP] Ecommerce Operations Specialist (Shopify + Marketplaces)

Ecommerce Operations Specialist (Shopify + Marketplaces) —
Remote, International
About This Search
Our client (Bespoke Beauty Brands, Inc.) is a color cosmetics brand based in Los Angeles selling
through DTC ecommerce (Shopify), Amazon, TikTok Shop, and national retail. We are hiring a full-time,
remote Ecommerce Operations Specialist to own the daily execution layer of our online business.
Beyond platform skills, the two attributes we screen hardest for are communication and accountability. This
role runs remotely across time zones, so we need someone who reports status proactively and
communicates with clear structure and context. The screening process below is designed to test for this, and
we would rather see two strong candidates than five average ones.
Role Summary
This person is the hands-on operator of our storefronts. They keep Shopify and our marketplace listings
accurate, current, and error-free every day, and they make sure every launch and promotion goes live
correctly and on time. This is an execution and ownership role, not a strategy or growth-marketing role.
Core Responsibilities
• Daily Shopify operations — product uploads, PDP builds and maintenance (SKUs, barcodes, pricing,
graphics, descriptions, ingredients, tags, combined listings) across all stores.
• Merchandising — homepage swaps, collection and navigation updates, theme/graphic scheduling for
launches and promos.
• Promo setup and QA — build discounts, bundles, and offers; QA all pricing and mechanics before go-
live; own the promotional calendar execution.
• Launch execution — coordinate launches end-to-end with marketing, creative, social, and operations;
build launch timelines; ensure every launch is live as scheduled.
• Marketplace accuracy — keep Amazon, TikTok Shop, and Ulta listings accurate — catalog updates,
pricing, and content parity with Shopify; monitor TikTok Shop order flow.
• Site health — coordinate inventory feeds with operations to prevent oversells; fix broken links, 404s,
and site bugs; manage Shopify apps (bundles, reviews, Rebuy, rewards), gift cards, and user permissions.
What Success Looks Like
Metric Target
Promo accuracy (pricing, discounts, bundles) 100%
Launches live on schedule 100%
Live SKUs fully built and accurate 100%
Marketplace listing accuracy (Amazon, Ulta, TikTok Shop) 100%
Oversells from site/marketplace sync errors Zero
Live broken links / 404s Zero
Critical QA issues resolved Within 24 hours
Standard site changes executed Within 24 hours
Metric Target
Homepage/collection refresh At least weekly
Pre-go-live QA sign-off on every promo and drop 100%
Cross-functional partner rating (marketing, ops) 8/10 or higher
Requirements
• Experience: 4+ years in ecommerce operations or merchandising, with at least 2 years of hands-on daily
Shopify administration (not agency oversight — actual in-platform work).
• Platforms: Shopify (expert level), Amazon Seller Central, TikTok Shop Seller Center. Experience with
Shopify apps such as Rebuy, review platforms, and loyalty/rewards apps strongly preferred. Asana or
similar for task management.
• Communication: clear, structured written and spoken English. Must be able to give a status update that
includes what was done, what is blocked, why, and what happens next — without being asked follow-up
questions.
• Accountability: proactive daily written status reporting is a condition of the role, not a preference.
• Hours: full overlap with 8:00 AM – 5:00 PM Pacific Time, Monday–Friday. This is non-negotiable —
please do not present candidates who want a split or shifted schedule.
• Setup: reliable home internet and computer suitable for daily platform work and video calls.
Screening Process — Required
• 1. Written communication screen (before presenting): Ask the candidate to describe, in writing, a
launch or promotion they personally executed: what could have gone wrong, what QA they performed,
and how they reported status. We will read this for structure and context-giving, not grammar.
• 2. Skills verification (before presenting): Confirm actual hands-on Shopify admin depth — have them
walk through, live, how they would set up a discounted bundle and QA it. Screen out anyone who
describes managing others doing this work.
• 3. Paid test project (our side): Shortlisted candidates complete a compensated test project set by us (a
realistic PDP build + promo QA exercise) before any final interview. This gates the finalist round. Please
confirm candidates are willing before presenting.
Please present no more than five candidates per batch, each with the written screen response attached.
Logistics
• Engagement: Full-time, remote (international), engaged through your agency (EOR structure).
• Compensation: [Insert approved monthly range] — to be confirmed with Bespoke before presenting
candidates.
• Reporting: Reports to the President; works daily with marketing, creative, and operations teams in Los
Angeles.
• Timeline: Immediate. Target start within 30 days of offer

Skills

4+ years ecommerce operations or merchandising with 2+ years hands-on daily Shopify admin, expert-level platform proficiency, and ability to work full-time with 8 AM–5 PM Pacific overlap Monday–Friday.

Experience with Shopify apps (Rebuy, review platforms, loyalty/rewards), Amazon Seller Central and TikTok Shop Seller Center, and task management tools like Asana.

Shopify (expert admin level), Amazon Seller Central, TikTok Shop Seller Center, Shopify app ecosystem (Rebuy, review/loyalty platforms), Asana or equivalent project management.