Reporting and Analytics Manager

Job Summary

Essential Tasks & Leadership Philosophy

• Leads a team of business and data analysts.
• Manages the flow of ad-hoc and project analysis requests through the team, triage new requests, assign requests to team members, ensures effective communication with internal customers, and delivers expedited processing for escalated requests/issues.
• Recommends, delivers, or facilitates training to increase skills of team.
• Coordinates successful delivery of analysis projects through critical phases including but not limited to conception, data gathering, analysis, presentation, and deployment.
• Demonstrates best practices in project management, including proactive and appropriate communication with project stakeholders; management of scope, timeline, and actual vs. budgeted hours, and measurement and communication of project value.
• Executes key change initiatives or process improvements on the Analytics team.
• Engages in continuous process improvement.
• Identifies and recommends areas for improvement in internal or external business processes.
• Maps process steps and identifies their impact on key outcomes.
• Forms actionable change initiatives or project proposals.
• Identifies and involves stakeholders and other participants in change initiatives.
• Measures and communicates the value from process improvement efforts and critically analyzes team output and eliminate non-value-added work.
• Proactively escalates issues or concerns requiring the organizations attention.
• Sets the standard in effective written and verbal communication with leadership including the ability to explain analysis results, statistics concepts, or statistical approaches, and impact on business performance.
• Develops employees on presentations to project sponsors or business leads.
• Effectively delivers presentations to executive audiences.
• Is accountable to business leaders for hours worked by the team.
• Ensures quality products are delivered to internal customers through analysis techniques and quantitative skills.
• This is accomplished through data extraction using SQL, business query interfaces, and analysis cubes as well as using descriptive statistics and their application to business problems.

Education & Career Experience Requirements

• High school diploma or equivalent required. Bachelors degree preferred.
• Possesses or currently pursuing insurance designation.
• Minimum 5 years experience in data analytics, qualitative analysis, process improvement, and project management required.
• Three- Five years people leading experience required.
• Experience with predictive modeling, data extraction, relational database concepts and query tools preferred.
• Preferred technical stack includes: Power BI, Excel, SQL, Tableau, Snowflake.

First Year Success Factors

• Establishes strong partnerships with business leaders and positions the analytics team as a trusted source of insights that support business decision-making.
• Builds an effective intake, prioritization, and delivery approach for analytics requests, balancing business priorities, team capacity, quality, and timeliness.Develops the team’s analytical, technical, and communication capabilities through coaching, targeted development, and knowledge sharing.
• Delivers high-quality analytics and reporting that translate complex data into clear, actionable insights for business and executive audiences.Identifies and implements opportunities to improve analytics processes, reduce non-value-added work, and demonstratemeasurable business value.
• Builds trust and credibility with the team by providing clear direction, ongoing coaching, and support that enables employees to grow and succeed.

Additional Qualifications

• Strong verbal communication and listening skills including strong written communication skills.
• Develops and delivers effective presentations and is comfortable presenting to all levels of the organization.
• Excellent interpretation of complex statistical data with the ability to relay the information in a manner easily understood.
• Demonstrates a high level of accuracy, even under pressure is able to manage multiple projects while meeting strict deadlines.
• Demonstrates excellent judgment and decision making skills while using critical thinking skills.
• Possesses strong technical aptitude; expert proficiency in Microsoft Excel, Proficient in all other Microsoft Office tools.
• Adaptable and flexible to new technology.
• Demonstrated project management skills.
• Demonstrated analytical skills with the ability to identify and apply business rules to analysis projects.

Physical Actions

Physical Environment