Representative, Customer Care

Overview

Who We Are:

Crowley is a privately held, U.S.-owned and operated company serving the maritime, logistics and energy industries with scale in 36 nations and island territories. Our Purpose is to bravely advance what’s possible to elevate people and planet, guided by our values of Integrity, Sustainability and Drive.

With more than $3 billion in annual revenue, our solutions provide integrated supply chains with a commitment to safety and reliability in our ocean and land transportation services and facilities.

We set high standards, operate with discipline, and continuously improve how we work. Performance, operational excellence and innovation drive how we compete, grow and deliver to our customers and partners.

Work Arrangement:

Hybrid

What You'll Do:

Responsible for performing moderate to complex sales and service functions for targeted markets, programs and sales as assigned to ensure complete customer satisfaction and retention.

Responsibilities

Key Responsibilities:

• Handle most complex customer inquiries and build long-term relationships with the customers.
• Identify and assess the customer needs to achieve customer satisfaction.
• Answer customer calls, respond to questions, correct errors, develop leads, assist with pricing, recommend process improvements and deliver value added services.
• Assist, influence and sell customers with Crowley's services offerings.
• Prepare and analyze reports to better meet the customer’s needs.
• Handle complaints and offer appropriate solutions within guidelines to ensure resolution.
• Meet deadlines in a fast-paced environment.

• Assist in boarding customers using our new Crowley Online Services products.

Qualifications

Education & Credentials:

• Bachelor's Degree preferred or job-related formal training after high school.

Experience:

• 1 - 2 years' experience working in a customer interface role.

Technical Skills:

• Proficient with Microsoft Office products, including Word, Outlook, Excel and SharePoint.
• Expertise in all Crowley Liner Services and Crowley Logistics Services computer systems including CRM, CICS legacy systems, Crowley Online Web Services, EZ Tariff, CLI IES, and back-office support AR and Credit and Collection systems.

Other:

• Bilingual (English/Spanish) may be required.
• Ability to drive and travel extensively by plane or car and work long hours when needed, including weekends and comply with all work rules, including those pertaining to safety and health.

What We Offer?

We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely.

Our Total Rewards include:

• Competitive pay with recognition programs
• Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays
• Leave and family support: parental leave and sick leave
• Learning and growth: access to training and development for continuous skill development
• Well-being resources: Employee Assistance Program, wellness program, and gym membership discounts

At Crowley, we invest in you — your success, your health, and your future.