Job Title:
Reservations Lead Generation Specialist
Department:
Sales / Reservations
Reports to:
Strategic Systems and Sales Manager
Location:
Remote (UK hours)
Salary:
£550 per month
(approximately
R13,000 - R13,500 ZAR
based on a 35-hour work week.
About the Company:
Our client is a UK-based company specialising in serviced accommodation and short-term rental management. Their mission is to maximise rental income for property owners while providing guests with a seamless, high-quality experience in fully furnished properties located in prime areas.
Job Overview:
They are looking for a Reservations Lead Generation Specialist to join their growing sales team. In this role, you will connect with guests throughout their booking journey (Mid-Stay, Exit, and Post-Stay), qualify leads, and upsell additional services and extended stays. You'll play a key part in guest satisfaction, gathering reviews, and smoothly transitioning leads to the closing team. Training will also be provided to support lead closing responsibilities from day one.
Key Responsibilities:
Lead Outreach & Engagement:
Make outbound calls to assess satisfaction, encourage future bookings, and upsell services.
Lead Qualification:
Identify qualified leads based on guest interactions and log accurately in the CRM.
Upselling:
Promote extended stays and premium services tailored to guest needs.
Guest Satisfaction:
Conduct check-ins with guests to resolve concerns and build loyalty.
Review Generation:
Request reviews on platforms like Google and Trustpilot.
CRM Management:
Record all guest interactions and coordinate with the Lead Closers for smooth handover.
Collaboration:
Work closely with Lead Closers and other team members to ensure seamless communication and lead conversion.
Lead Closing Support:
Assist in closing bookings as needed, with training provided from the outset.
Admin Tasks:
Carry out additional admin support as assigned to help the broader team.
Meet KPIs:
Deliver on targets such as outbound call volume, lead quality, conversions, and call standards.
Ideal Candidate Profile:
Prior experience in lead generation, customer service, or sales ideally within short-term rentals or hospitality.
Strong verbal and written communication skills in English.
Confident upselling and handling inbound or outbound enquiries.
Highly organised with a strong grasp of CRM systems (e.g., Bigin).
Tech-savvy and comfortable working with digital tools.
Self-motivated and able to thrive in a remote working environment.
A people-person with a guest-first mindset.
Why This Role Matters:
You'll be an essential part of an innovative reservations team, helping to reduce task overlap, improve guest engagement, and drive more closed bookings. Your work bridges the gap between initial outreach and confirmed reservations helping the team achieve better results across the board.
Team Structure:
You'll be working as part of a restructured Reservations Team alongside Lead Closers and Lead Extraction Specialists to streamline and optimise the entire sales funnel.
Technical Requirements:
Stable, wired internet connection (min. 50mbps, fibre preferred)
Laptop or PC (Windows 10/11 or macOS)
Minimum i5/Ryzen 5 processor, 8GB RAM
Noise-cancelling headset for high-quality calls