Reservations Specialist / Reservation Coordinator / Booking Specialist

Role Description The Reservations Specialist / Reservation Coordinator / Booking Specialist is a full-time remote role responsible for managing booking inquiries and confirmed reservations for the resort. Day-to-day tasks include responding to guest requests via phone, email, and online channels, providing accurate information on room types, rates, packages, and availability, and processing new bookings, modifications, and cancellations. The role involves coordinating with internal departments to ensure reservation details are accurate, supporting sales initiatives by promoting suitable offers, and maintaining up-to-date records in the reservation system. The specialist will also monitor incoming leads, follow up with potential guests, and help ensure a smooth, professional booking experience that reflects the resort’s luxury standards.

Qualifications

• Candidates should possess strong reservations and booking management skills, including experience with reservation systems or property management software.
• Candidates should possess excellent communication skills, including clear written and verbal interaction with guests and internal teams.
• Candidates should possess customer service skills, with a focus on empathy, problem-solving, and delivering a high-quality guest experience.
• Candidates should possess sales skills, including the ability to identify guest needs, upsell packages, and support revenue-generating initiatives.
• Candidates should possess training-related skills, such as the ability to learn new procedures quickly and help support knowledge sharing within the team.
• Strong attention to detail, organizational skills, and the ability to manage multiple reservations and requests simultaneously.
• Comfort working remotely, with reliable internet access and the ability to work independently while meeting performance targets.
• Prior experience in hospitality, travel, or luxury resort environments is preferred; familiarity with international guests is a plus.
• Proficiency in English is required; additional languages are an advantage.