Resource Manager

Agency :

Job Description :

Your Role: Resource Manager

The Resource Manager acts as the central connector, ensuring the agency's creative, social, design, and strategy teams (The Hub) are deployed effectively to deliver exceptional client work while maximising utilisation, profitability, team wellbeing, and business growth. The Resource Manager will oversee short and long-term resource planning, identify capability gaps, forecast future needs, and create an agile and scalable resourcing model that supports both commercial performance and outstanding employee experience; ensuring the right people are working on the right projects at the right time.

Responsibilities

Resource Planning & Allocation

Own the agency-wide resource management process across Creative, Social, Design and Strategy teams.

Identify potential resource constraints and proactively work to resolve them.

Manage day-to-day scheduling and workload distribution. Allocating resources based on project requirements and availability, ensuring the most appropriate resources are allocated.

Balance competing priorities across multiple clients, campaigns and projects.

Ensure resources are allocated efficiently whilst maintaining quality standards.

Monitor capacity and proactively address over or under-utilisation with managers.

Address and resolve any issues or conflicts that arise during the project lifecycle.

Proactively identify potential project risks and implement mitigation strategies.

Maintain a comprehensive understanding of team members’ workloads and skills.

Facilitate regular resource meetings and ensure clear, concise communication among internal stakeholders.

Provide regular reports to senior management on any risks, and/or issues.

Act as the primary point of contact for all resourcing requests.

Influence stakeholders to make data-driven resourcing decisions.

Capacity Forecasting & Workforce Planning

Develop short, medium and long-term agency resource forecasts.

Partner with department leads to understand upcoming client requirements, business development opportunities and project pipelines.

Identify future skill shortages and recommend hiring, freelance etc

Support annual workforce planning and agency growth strategies.

Support HR and Finance in creating scenario plans to manage peaks, troughs and changing client demands.

Commercial Performance

Track utilisation, recoverability and resource efficiency metrics alongside Finance.

Ensure timesheets are completed in Pulse.

Support the agency's profitability by ensuring optimal allocation of billable resources.

Work closely with Finance to monitor project resourcing against budgets.

Freelance & External Talent Management

Work with the TA team to source freelance support when capacity demands exceed internal capability.

Ensure external talent meets agency quality expectations and client needs.

Team Wellbeing & Performance

Monitor team capacity to minimise burnout and improve employee experience.

Work with People teams and department leads to support leave planning, flexible working and employee wellbeing initiatives.

Ensure resource allocation supports employee development and career growth opportunities.

Process Improvement

Drive continuous improvement of resource management practices.

Implement and optimise resource planning tools, systems and reporting.

Develop best-practice frameworks for forecasting, scheduling and utilisation tracking.

Introduce data-led insights to improve agency effectiveness and operational efficiency.

Champion a culture of transparency and accountability around resource management

Ensure that all deliverables meet the agency’s quality standards and client expectations.

Knowledge and Skills:

Proven experience as a Traffic Manager, Resource Manager, or in a similar role in an agency environment.

Strong understanding of project management principles and methodologies.

Proficiency with project management tools such as Monday.com, Pronto, Float would be advantageous.

AI fluency and champion.

Excellent organizational and multitasking skills.

Strong communication and interpersonal skills.

Ability to work under pressure and meet tight deadlines.

Attention to detail and commitment to delivering high-quality work.

Contract Type :

Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.

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About Us

Founded in 1835 by Charles-Louis Havas, Havas is one of the world’s largest global communications groups, with more than 23,000 people in over 100 countries sharing one single mission: to make a meaningful difference to brands, businesses, and people. Havas has developed a fully integrated model covering all communications activities. The teams of the three business units, Creative, Media and Health & You, work together with agility and in perfect synergy to offer clients tailor-made, meaningful, innovative and entertainment-oriented solutions that support them in their positive transformation.

Life at Havas

We take great pride in our Havas family. They bring many unique personalities, perspectives and passions to their work. Collaboration is at the core of how we operate, and Havas Villages are the homes we work in. We encourage our people to take advantage of our many opportunities to learn and grow. Through local agency training sessions, our unique global and development programs, we offer our people endless opportunities to explore.

Havas Creative Network

At Havas, we believe creativity isn’t just a description of our business, it is part of our agencies’ DNA. We bring together some of the industry’s most creative and accomplished agencies. By combining creative expertise with the strategic and innovative power of our Villages, we can build seamless teams around the individual needs of each of our clients.

Havas Media Network

We create the best media experience, capitalizing on the most meaningful media to build more meaningful brands. We know how to connect a client with their target audience – in the context of where they are, through the content they pay attention to. We deliver this expertise through the Mx System, our global operating methodology and strategic planning process, that creates value for our clients by turning consumer intelligence into clear growth targets, aligning stakeholders and KPIs, and measuring the impact of media experiences.

Havas Health

Driven by human purpose and focused on the betterment of humanity through health, Havas Health & You leverages a global collection of experts and individuals to help people everywhere live healthier lives. With a spirit rooted in innovation, creativity, and education, we are dedicated to delivering consistent excellence and groundbreaking work.